Arby's

3.8
673 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6799 E Broad St, Columbus, OH
43213, United States

Hours

Reviews

3.8
673 reviews
5 stars
274
4 stars
189
3 stars
82
2 stars
43
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unprofessional behavior.

Food Quality

Many customers experienced issues with food quality, including cold or stale items, incorrect orders, and unsanitary conditions.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with sticky floors and unsanitary dining areas.

Inconsistent Experience

Customers noted a significant difference in service and food quality between day and night shifts, with night shifts often receiving negative feedback.
  • RH
    Rox Holshuer
    Dec 23, 2025
    1.0
    12/23/25 around 4:30 pm. Went through the drive-through sat there for three minutes before saying hello … Drive-thru personnel said please hold on. I said OK when they came back, He said “how may I NOT help you”I said no thank you and drove to a different Arby’s
  • CH
    Carol Hadley
    Dec 18, 2025
    2.0
    Went to Arby's for dinner tonight. Had to get chicken as they had not started whatever they do to get roast beef ready. They said it would be half a hour before it would be ready. Confused about how this could even be happening. Got an order of Mac and cheese. It was good but the container was not even half full. The picture on the menu is completely full. Maybe they ran out of this item so I got what was left.
  • LM
    Lacie Mountain
    Dec 14, 2025
    1.0
    If I could give zero stars I would. We went through the drive through and the girl taking our order was rude as can be. We proceeded to get to the window where you could hear and see the girl taking the drive through orders getting extremely rude with the car behind us. Following that they went to fill up our 2 medium cokes which is supposed to be brown but was completely white due to the machine being out of service. When being asked if there was something wrong with it the girl proceeded to say “Ya I think so” in which I replied “and you were still going to serve that to us?” Then she stated “Well ya”. In our order we had the steak bites which were served to us RAW! Don’t recommend this Arby’s to anyone.
  • MN
    Mitchell Nyborg
    Dec 12, 2025
    1.0
    We got a couple sandwiches. The Reuben was un toasted with little to no sauce. The roast beef cheddar had basically no cheddar.
  • SR
    Shelly Reis
    Dec 10, 2025
    5.0
    Day shift, especially the MOD is excellent! We've been at this location at night and its a whole different atmosphere. This team works incredibly well together. Thank you for the great service and my steak bites.