Arby's

3.8
1153 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1563 W Broad St, Columbus, OH
43222, United States

Hours

Reviews

3.8
1,153 reviews
5 stars
485
4 stars
311
3 stars
145
2 stars
67
1 star
145

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with missing items or incorrect orders, leading to dissatisfaction.

Service Speed

Numerous reviews highlighted slow service times, particularly in the drive-thru, with long waits reported.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.

Staff Attitude

Customer experiences with staff varied, with some praising friendly service while others reported rudeness and unprofessional behavior.

Availability Issues

Several customers noted that the location frequently runs out of menu items, impacting their dining experience.
  • BR
    Budget Bushcraft Handmade Survival Self Reliance
    Dec 4, 2025
    2.0
    12/4/25 about 1:50 pm, I pulled into the drive thru no cars ahead of me nor behind. I ordered 2 #1 double. One no red ranch crinkle fries and diet coke, the other with potato cakes and a root beer. Also a 6 piece motz stick. The manager was at the window, well spoken gentlemen. Handed me my drinka and my bag and off I go. Get home and no fries. I call the store a young gentleman answers. I politly tell him the problem, he said let me get you to a manager. I hear him state that I was missing an item, I hear another voice say "no he isnt" and then the phone hung up. I called back and hung up again. I will not shop at this Arby's again! Last time I went they had no potato cakes, no curly fries, and no red sauce.
  • CS
    Chris Steinhour
    Oct 11, 2025
    5.0
    Every time I go to this location I get my order always correct food is amazing we get to beef gyros and they are way better than all the other locations that I've been to I don't know why but they just are very helpful make sure we had all of our dipping sauces that we needed
  • MN
    Michael Neustice
    Oct 7, 2025
    5.0
    Had a most pleasant experience as Momma Tonya was so nice. 👍
  • JG
    Jordan Green
    Oct 4, 2025
    1.0
    couldn’t bother to check what was in the bag for delivery orders.
  • AK
    Amadeus Klein
    Oct 4, 2025
    1.0
    How is Arby's out of chicken tenders curly fries and mac and cheese?