Arby's

3.9
564 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5150 N High St, Columbus, OH
43214, United States

Hours

Reviews

3.9
564 reviews
5 stars
247
4 stars
154
3 stars
82
2 stars
27
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and pleasant staff, highlighting individual employees for their exceptional service.

Food Quality

While some customers enjoyed the food, there were numerous complaints about the quality, including issues with freshness and incorrect orders.

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, often attributing this to understaffing.

Cleanliness

The restaurant was generally noted as clean, although there were some reports of unsanitary conditions.

Order Accuracy

Several reviews mentioned missing items or incorrect orders, leading to customer dissatisfaction.
  • MO
    Masa Otaki
    Jan 4, 2026
    4.0
    ローストビーフが人気と聞いたので訪問。量が多く味も良いので食べがいがあります。ハンバーガーに飽きたら、こちらの選択も間違いありません。次回も色々試したいです。
  • AW
    Andrew Westfall
    Dec 22, 2025
    5.0
    Tried the new steak nuggets. SOLID! Drive thru staff is always polite and upbeat!
  • LL
    L0rd0fTh3N3rd5
    Oct 21, 2025
    5.0
    Absolutely delightful experience made exceptional by the friendly and endearing customer service of the drive through attendant, Brandy. I normally would never bother with a fast food review but I must say that my meal was made all the more enjoyable by such a brief but memorable engagement. The steak nuggets were nice, too.
  • TT
    Thea
    Oct 19, 2025
    3.0
    We were the only ones inside ordering and gosh it took more than 20 minutes or more to receive our order. Very slow service but the food was delicious.
  • LV
    Lisa Vazquez
    Oct 18, 2025
    1.0
    I ordered a large drink and the cup was so full of ice. There was barely no pop in it. The bread to the sandwich was hard. By the time I got to work, I was not able to turn around and exchange