Arby's

3.8
1009 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3815 S High St, Columbus, OH
43207, United States

Hours

Reviews

3.8
1,009 reviews
5 stars
446
4 stars
231
3 stars
141
2 stars
66
1 star
125

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with many experiencing poorly prepared or cold items.

Service Issues

Numerous reviews highlighted slow service, incorrect orders, and unprofessional behavior from staff.

Staff Friendliness

While some customers praised individual staff members for their friendliness, overall service was often described as lacking.

Availability Problems

Frequent complaints about being out of key menu items, particularly roast beef, which is a core offering.

Cleanliness and Management

Several reviews mentioned cleanliness issues and poor management practices, contributing to a negative dining experience.
  • JT
    Jason Texada
    2 days ago
    5.0
    Arby's came in clutch for me on 1-10-25 at lunch time thank you guys will always be a customer
  • KK
    KATALIENA
    Dec 21, 2025
    1.0
    Ok. So this is a friendly reminder that big corporations no longer carry pennies. However, they sure do like to charge us for those pennies that they NO LONGER carry. It's literally called stealing from US! So, when they tell you your order is $15.69, only pay $15.65 minus the pennies because they no longer carry or work with pennies, therefore neither do you. No more stealing from us hard working folk..
  • DD
    Darenda Day
    Nov 7, 2025
    5.0
    Fresh food with great flavor
  • PA
    Precious Adams
    Nov 3, 2025
    1.0
    You guys there are horrible I only ordered talks Mac and cheese white cheddar and that wasn’t even good yall gave me its looks like a half scoop of Mac and cheese not even the whole scoop and it looked burned the cheese was just burnt I’m very upset I even paid my 4$ I was expecting to enjoy that and I didn’t I’ll never be back again ! Yall need to close down yall just hire anybody there who can’t even make food right JUST HORRIBLE! Nd please don’t say you apologize for the inconvenience cause yuh dont
  • MC
    Müs Chip
    Nov 3, 2025
    1.0
    Jeez this place needs a lot of help. I placed a mobile order 15 minutes before arriving, had to wait for 15 minutes because there was a long drive thru line. When my turn came to the window, drive thru told me to wait in the handicap spot on other side because the food wasn't ready. Ok. I ordered a turkey gobbler sandwich and mozzarella sticks. 20 minutes go by and no one came with my order. I go inside to just cancel the order because it was absurd, but I saw my last name on a bag on the counter, cool got it and left. When I opened my sandwich, it was not even my order, it was a gyro with mozz sticks. I didnt want to drive all the way back to get it corrected. Terrible management and service here. Never coming back again.