Donatos Pizza

Reviews

• BB

  B B

  Mar 8, 2026
  4.0
  Ordered two pizzas for delivery they arrived smashed and all flipped to one side called the store and spoke with Sophie she was very apologetic for what happened and reassured me she would remake the pizzas and have them sent out again, very good service on the second delivery.
• DD

  Deauntae Davis

  Feb 14, 2026
  1.0
  My kids order 1 cheese and 1 pepperoni heart pizza every Valentine's Day. Today I not received two pepperoni instead of a cheese and pepperoni, both pizzas were burnt underneath. Very disappointing. Because we ordered through Uber Eats the store couldn't do anything and Uber credited us $2 on a $36 order. Horrible!
• EH

  Erika Howard

  Jan 24, 2026
  1.0
  01/24/26 Young, Lady manager made my spicy vegy pizza with olives and argued the fact that the pizza comes with olives. She “remade” my pizza and told me that all she did was pick the olives off and add extra cheese on top, which I ordered the first time and it was not on the pizza. When I did see the “remade” pizza, the extra cheese was only in the center of the pizza and not around the whole pizza. The manager argued the fact that the cheese is weighed and that’s how it comes out. I asked for a refund. The manager gave no apology for making my pizza incorrectly twice. I went to the bexley location and they made everything perfectly fine. I called the manager at Whitehall to let her know that bexley fixes the spicy vegy correctly without olives and she said “Okay, and” . I said okay I just wanted to let you know, have a good day. I’ve gone to this location and several others for over 20 years and never had a manager issue. I will no longer return there.
• MC

  Mike Cupar

  Dec 16, 2025
  1.0
  Sent in an order on the Donato's app for pick up. Arrived at the pickup window and waited 30 minutes for someone to come to the window. They just kept walking by the window and would not answer it. There were at least 5 cars in line behind me waiting. I left left the pickup window to go inside and the doors were locked. I got back in line for the pickup window and waited another 15 more minutes waiting. I left. A waste of time and money since I could not get ahold of anyone to get a refund and a refund is not an option on the app.
• JM

  Jose Miranda

  Dec 12, 2025
  1.0
  It was terrible. I ordered online, arrived at the scheduled time, and my order wasn't ready. I waited and waited, then they came out and told me it would be 3 minutes, and I waited and waited again. In the end, I wasted 30 minutes. I turned around without saying anything and left it at that. Since I wasted my time, they can waste theirs finishing the order. The good thing is I got my money back.

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