Dunkin'

3.8
427 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Columbiana, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
44985 State Route 14, Columbiana, OH
44408, United States

Hours

Reviews

3.8
427 reviews
5 stars
215
4 stars
82
3 stars
38
2 stars
19
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, understaffing, and inconsistent service quality, particularly during mid-day and evening shifts.

Product Quality

There were numerous complaints about incorrect orders, stale donuts, and poorly made drinks, leading to dissatisfaction with the overall product quality.

Staff Friendliness

While some customers praised the friendliness of certain staff members, others noted rude behavior and a lack of professionalism from some employees.

Management Concerns

Several reviews highlighted issues with management, including poor handling of customer complaints and inadequate staffing during busy hours.
  • KM
    Kathy Mayfield
    Jan 4, 2026
    5.0
    Very
  • BP
    Bonnie Peebles
    Dec 28, 2025
    1.0
    My grandson and I visited the Duncan donuts in colombiana, Ohio, very bad service. We stood there 15 minutes to get 2 donuts and a glass of water. And we were never waited on. We left and we were not the only ones that left. There is another lady in front of us that had walked out. She said she was tired of waiting as well. I asked the gentleman who was working the drive through window.I said, what are you guys doing?Just working on drive through an online orders and they said yes.So we left, I won't go back.That'll be the last time I will be in cambrianna, duncan, donuts
  • LL
    Lilian
    Dec 14, 2025
    1.0
    I’ve been a regular customer at this Dunkin’ for a while, and unfortunately the experience has been consistently disappointing during the mid-day/afternoon hours. Every time I come in during this shift, the location appears extremely understaffed. Because of this, wait times are very long and the service often feels rushed and disorganized. The employees are clearly running around trying to keep up, which makes it hard to blame them — the issue seems to be staffing, not effort. What’s frustrating is that I’ve visited this same location in the mornings and had a completely different experience. Customer service is much better then, and things run smoothly because there are more employees working. It really feels like all the staffing is focused on the morning shift, while the mid-shift is overlooked, even though it’s still very busy. As a customer, I don’t feel valued when I come during this time. The poor service has become a consistent issue, and it’s disappointing because I genuinely enjoy Dunkin’. If this location were properly staffed throughout the day, I would gladly come back. Until then, I wouldn’t recommend visiting during the afternoon or evening hours.
  • AA
    Amairs-Ameina Auman
    Nov 12, 2025
    5.0
    The cool guy who works nights is soo nice
  • AD
    Alan DeVault
    Oct 31, 2025
    5.0
    All of the employees were very friendly and upbeat!! They even offered to heat up my blueberry muffin!! No other Dunkin ever asked me that before. Now evey Dunkin I go to I ask them to heat it up for me!!👍

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Columbiana, OH?

Dunkin' in Columbiana, OH is open 24 hours a day, 7 days a week.

Does this Dunkin' location offer delivery services?

Yes, Dunkin' Columbiana offers delivery services.