Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to ensure satisfaction.
Food Quality
While some reviews highlighted great food and specific menu items, there were complaints about inconsistency in portion sizes and quality, particularly with toppings in Blizzards.
Cleanliness
The location is generally noted for being clean, although some customers reported issues with cleanliness in dining areas and tables.
Order Accuracy
Several customers experienced issues with incorrect orders, missing items, or delays, particularly with mobile orders and drive-thru service.
Atmosphere
The restaurant is described as a nice place with a friendly atmosphere, although some customers noted it can get crowded and tight.
JM
Jeff Mattern
Nov 17, 2025
1.0
In drive thru to order,was ask to wait.Car pulled to other box and order was accepted. The time my order was to be recieved, I let the girl know I changed my mind and was leaving, the girl was saying stuff and waving as a customer was lost,to find out she was assistant mgr.Very unprofessional...
LV
Lou Vitullo
Nov 9, 2025
5.0
Good food friendly staff
MG
Matthew Gaynor
Nov 2, 2025
5.0
Good employees and place tom is great
CV
Christie Vogel
Oct 21, 2025
5.0
This is a nice, clean, large location and the staff is super nice. The menu is larger than what we're used to seeing and the food was good. Nice spot for quick, no frills fare.
It is located at 44844 State Route 14, Columbiana, OH 44408-9678, USA.
What are the regular operating hours for Dairy Queen Grill & Chill?
The restaurant is open daily from 7:30 AM to 10:00 PM.
Are there any holiday hours or closures at Dairy Queen Grill & Chill?
Yes, it is closed on November 27, 2025, and December 25, 2025. On December 24 and December 31, 2025, it is open from 7:30 AM to 5:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, the location has a drive-thru available for customers.
Is Dairy Queen Grill & Chill a family-friendly restaurant and does it have accommodations for children?
Yes, it is family-friendly and provides booster seats, high chairs, and is good for kids.
Can customers download an app to get exclusive deals at Dairy Queen Grill & Chill?
Yes, customers can download the Dairy Queen app for exclusive deals.
What nearby places can customers visit before or after dining at Dairy Queen Grill & Chill?
Customers can visit nearby places such as Quik Mart for convenience items and gas, 7 & 14 Family Restaurant for more dining options, and Red Brick Commons shopping center for shopping.
How can the nearby gas stations like Sunoco and Valero benefit customers of Dairy Queen Grill & Chill?
Customers can conveniently fuel their vehicles at nearby gas stations like Sunoco and Valero, making it easy to stop by Dairy Queen during their trip.
Are there nearby coffee shops where customers can grab a drink along with their visit to Dairy Queen Grill & Chill?
Yes, Dunkin' is located nearby, offering coffee, donuts, and smoothies, which customers might enjoy before or after their visit to Dairy Queen.