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Wendy's

2.9
(1168 reviews)

Business Details

(216) 292-3852

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
27400 Chagrin Blvd., Cleveland, OH
44122, United States

Hours

Reviews

2.9
1,168 reviews
5 stars
279
4 stars
190
3 stars
191
2 stars
129
1 star
379

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times in the drive-thru, often exceeding 20-30 minutes, even with few cars present.

Food Quality

Many reviews mentioned cold or poorly prepared food, with specific complaints about items being missing or incorrect.

Customer Service

Numerous customers experienced rude or inattentive staff, leading to a negative overall impression of service.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and poor food handling practices.
  • JE
    Jonathan Elliott
    4 days ago
    2.0
    Empty store with just me, still took around 20 minutes and they still forgot food and messed up other parts. This place has always been mid and after this, I'm done eating here.
  • JF
    Justin Fitch
    Feb 19, 2026
    5.0
    Great Wendy's to eat at food was great and so was the service.
  • LL
    leah
    Feb 12, 2026
    2.0
    Employees have disgusting attitudes. Food was OK.
  • IS
    Iv So
    Jan 12, 2026
    1.0
    Well, it appears that both Wendy's in this area are terrible. Daughter and I both got sick eating here. Waited forever for cold food that ended up making us both sick. Two terrible franchises in this area.
  • EH
    Eric Hamrick
    Dec 30, 2025
    1.0
    Waited in drive thru line for 10 minutes never moved so I left.

Frequently Asked Questions About Wendy's

Is 651 Chagrin Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for drive-thru at this Wendy's location?

The drive-thru at Wendy's 27400 Chagrin Blvd., Cleveland, OH is open daily from 6:30 AM to midnight.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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