Brand Certified
Wendy's
3.2(1882 reviews)
Certified by Wendy's • Feb 22, 2026
Business Details
1331 W. 117th Street, Cleveland, OH
44107, United States
Certified by Wendy's • Feb 22, 2026
(216) 521-6211
Certified by Wendy's • Feb 22, 2026
https://locations.wendys.com/united-states/oh/cleveland/1331-w-117th-street
Certified by Wendy's • Feb 22, 2026
About
Certified by Wendy's • Feb 22, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Feb 22, 2026
Hours
Certified by Wendy's • Feb 22, 2026
Reviews
3.2
1,882 reviews
5 stars
549
4 stars
377
3 stars
284
2 stars
183
1 star
489
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Feedback on food quality was mixed, with some customers enjoying fresh meals while others received cold or undercooked items.
Cleanliness
Several customers noted cleanliness issues within the restaurant, including dirty floors and tables.
Staffing Issues
Multiple reviews mentioned that the restaurant appeared to be frequently short-staffed, contributing to slow service and order errors.
- BSBernita SherrellFeb 16, 20264.0Service was fantastic, the young lady at the drive-thru was very, pleasant, kind,with great customer service skills!
- MEmaribel esperanzaFeb 7, 20261.0I don’t know why every time I ask for spicy chicken nuggets, I get normal ones. I come through here weekly, why are we still messing it up.
- CCCaseFeb 6, 20261.0Had a 5 star review up from a few months ago for the night crew. Definitely not the same anymore. Ordered so much with the 2 biggie bags, only received one of the fries and the nuggets only had 3 in them. No straws and heaven forbid you get a response when a customer says thank you so what id like to do is sincerely apologize for disturbing the people getting paid to be there. Won't happen again but other people who hand you money which In turn keeps your paycheck coming will so counting to 2, 4 and responding when people speak to you is something that what you get paid to do entails.
- PTPatrick TFeb 4, 20261.0I went in on Feb 3 around 3:30 and the lady with the cane that was working just wasn't friendly. She walked up and i showed her my QR code and shes like what's that? I said its my rewards code to earn points. I said can you scan it? She picked up a scanner and scanned it. But did not receive any points for my order. Just didn't look like she wanted to be there and wasn't very friendly. The Food was at least fresh and fast!
- ASAmanda SwansonJan 31, 20261.0By far the worst Wendy’s around. They lost three customers in the drive thru because they wouldn’t take anyone’s order while they sat there and talked amongst each other. Don’t bother calling there either, the phone just rings busy. I will never go there again.
Frequently Asked Questions About Wendy's
Is 675 W117th Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the Wendy's at 1331 W. 117th Street, Cleveland?
Wendy's at this location is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 1331 W. 117th Street has a drive-thru open daily from 6:30 AM to 2:00 AM.
Can I order Wendy's for delivery or takeout from this location?
Yes, this Wendy's offers dine-in, drive-thru, takeout, and delivery where available.
Does this Wendy's serve breakfast, lunch, and dinner?
Yes, this Wendy's serves breakfast, lunch, and dinner.
What payment methods are accepted at this Wendy's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find the menu and pricing for this Wendy's?
You can view menu prices and items at https://menu.wendys.com/ or order online at https://order.wendys.com selecting this location.
How can I contact the Wendy's at 1331 W. 117th Street for feedback or questions?
You can call (216) 521-6211 or visit Wendy's contact page online for Live Chat or to leave a message.
Are there convenient places near Wendy's where I can shop or get supplies?
Yes, nearby places include Express Food Mart (convenience store and gas station), Sapell's Supermarket and Liquor Store, and Gordon Food Service Store.
What other dining options are near Wendy's at 1331 W. 117th Street?
Nearby restaurants include El Jalapenos (Mexican/Tex-Mex), Dianna's Deli and Restaurant (American diner), and Landmark Smokehouse (barbecue).
How can nearby landmarks assist me when visiting Wendy's?
Landmark places like Lakewood Club Apartments and the US Post Office nearby can help you orient yourself to find Wendy's easily.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website