Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported excessively long wait times in the drive-thru, often exceeding 20-30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Staff Attitude
Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and restrooms.
Management Issues
Feedback indicated poor management practices, including inadequate staffing and lack of responsiveness to customer complaints.
DG
Denita Grandberry
1 day ago
1.0
Food was cold
CO
C O.
Feb 6, 2026
2.0
Got my order all wrong through the drive thru.
AJ
Ashley Jones
Dec 30, 2025
1.0
I usually don't eat out much, and now as I have eaten at some of these places, I am reassured as to why. Again everywhere I go are staff members that move slow, have attitudes, don't want to do their jobs, and are clearly lacking comprehension and common sense. One if you don't like your job, it's plenty of them out there. Two I should not have to wait almost 30 minutes in a drive thru for a fast food order. I had to rephrase my order 5 times, was clear and concise with what I wanted and had to put it into layman's terms for her to get my order right. The food was not hot or of quality, the fries were cold, and she had an attitude because I had to explain my order to her. The guy in front of me was drunk, and he couldn't get his order right. I have not been in this city that long and I get disappointed every day, with how these places are ran. I would like to know who are putting these people in charge to run their business, especially if you don't have anything on hand, you ran out and machine needs to be cleaned. There are food regulations, and it's not safe to be preparing food for the public if you can't keep the establishment clean or the machine and equipment that is needed to prepare the food. It's called food poisoning, and it can be detrimental to a person's health. I am losing all hope in humanity at this point. The food is not gourmet or high quality for someone to be waiting almost 30 min for fast food. And then everyone has an attitude because they lack work ethic and job skills.
NT
Nathan Trudell
Dec 26, 2025
4.0
Fries and frosty were good. Order was not right but that is ok. Thank you for the food.
NB
Natasha Bowman
Dec 19, 2025
1.0
If I could give this place 0 reviews I would there is a manager by the name Tom he is a tall black man that wears glasses he is very weird and does not know how to manage a business I then ordered food about 5 days later and I live across the street and I had to go back three times because my food was messed up and he refused to do either one no refund no new food I said that's why he didn't want to hire me which makes no sense shut this place down they do not deserve to operate
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's at 12000 Buckeye Rd in Cleveland, OH open for dine-in and drive-thru services?
Yes, Wendy's at 12000 Buckeye Rd offers dine-in, drive-thru, takeout, and delivery services.
What are the drive-thru hours for Wendy's at 12000 Buckeye Rd?
The drive-thru is open Monday through Saturday from 6:30 AM to 1:00 AM and on Sunday from 6:30 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, this Wendy's serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.
Can I order Wendy's food online or through a mobile app?
Yes, you can order online at order.wendys.com or via the Wendy's mobile app available in the app store.
What payment methods are accepted at Wendy's on Buckeye Rd?
This Wendy's location accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy's at 12000 Buckeye Rd for feedback or questions?
Contact the Customer Care team via Wendy's contact page or call (216) 561-0444 for direct location inquiries.
Are Wendy's gift cards available at this location?
Yes, Wendy's gift cards can be purchased in-restaurant or online through their gift card portal.
What are some nearby places of interest around Wendy's on Buckeye Rd?
Nearby you will find The Tavern Coffee House, Kingdom Blessings Church Of Deliverance, and Buckeye Scooters among others.
How can visiting Kingdom Blessings Church Of Deliverance complement a trip to Wendy's?
After attending services at Kingdom Blessings Church Of Deliverance, located near Wendy's, you can conveniently grab a meal or coffee at Wendy's or nearby The Tavern Coffee House.
Is there a convenient place to rent or service scooters near Wendy's on Buckeye Rd?
Yes, Buckeye Scooters is nearby for scooter rentals or services, making it easy to combine your visit with a meal at Wendy's.
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