Wendy's

3.1
1432 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
12000 Buckeye Rd, Cleveland, OH
44120, United States

Hours

Reviews

3.1
1,432 reviews
5 stars
384
4 stars
243
3 stars
253
2 stars
167
1 star
385

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times in the drive-thru and for orders, often exceeding 20-40 minutes.

Order Accuracy

Numerous complaints about incorrect orders and missing items were noted, with many customers expressing frustration over not receiving what they ordered.

Staff Behavior

Feedback highlighted unprofessional behavior from staff, including being rude, inattentive, and engaging in non-work-related activities during service.

Cleanliness

Several reviews mentioned unsanitary conditions both inside the restaurant and in the parking lot, contributing to a negative dining experience.

Management Issues

Customers expressed dissatisfaction with management, citing poor handling of complaints and lack of effective oversight of staff performance.
  • AJ
    Ashley Jones
    Dec 30, 2025
    1.0
    I usually don't eat out much, and now as I have eaten at some of these places, I am reassured as to why. Again everywhere I go are staff members that move slow, have attitudes, don't want to do their jobs, and are clearly lacking comprehension and common sense. One if you don't like your job, it's plenty of them out there. Two I should not have to wait almost 30 minutes in a drive thru for a fast food order. I had to rephrase my order 5 times, was clear and concise with what I wanted and had to put it into layman's terms for her to get my order right. The food was not hot or of quality, the fries were cold, and she had an attitude because I had to explain my order to her. The guy in front of me was drunk, and he couldn't get his order right. I have not been in this city that long and I get disappointed every day, with how these places are ran. I would like to know who are putting these people in charge to run their business, especially if you don't have anything on hand, you ran out and machine needs to be cleaned. There are food regulations, and it's not safe to be preparing food for the public if you can't keep the establishment clean or the machine and equipment that is needed to prepare the food. It's called food poisoning, and it can be detrimental to a person's health. I am losing all hope in humanity at this point. The food is not gourmet or high quality for someone to be waiting almost 30 min for fast food. And then everyone has an attitude because they lack work ethic and job skills.
  • LR
    luis robles
    Dec 29, 2025
    1.0
    Horrible place
  • NT
    Nathan Trudell
    Dec 26, 2025
    4.0
    Fries and frosty were good. Order was not right but that is ok. Thank you for the food.
  • NB
    Natasha Bowman
    Dec 19, 2025
    1.0
    If I could give this place 0 reviews I would there is a manager by the name Tom he is a tall black man that wears glasses he is very weird and does not know how to manage a business I then ordered food about 5 days later and I live across the street and I had to go back three times because my food was messed up and he refused to do either one no refund no new food I said that's why he didn't want to hire me which makes no sense shut this place down they do not deserve to operate
  • DK
    David Kopnitsky
    Dec 16, 2025
    1.0
    I waited 25 minutes in the drive thru with ONE car in front of me. The workers at the window reeked of weed and were more busy kicking it than anything else.(such as WORK) Never seen nothing like it, when I did get to the microphone I waited 11 mins just for them to take my order.

Frequently Asked Questions About Wendy's

Is 682 Buckeye Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 12000 Buckeye Rd in Cleveland, OH open for dine-in and drive-thru services?

Yes, Wendy's at 12000 Buckeye Rd offers dine-in, drive-thru, takeout, and delivery services.