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Wendy's

3.0
(1439 reviews)

Business Details

12000 Buckeye Rd, Cleveland, OH
44120, United States
(216) 561-0444

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
12000 Buckeye Rd, Cleveland, OH
44120, United States

Hours

Reviews

3.0
1,439 reviews
5 stars
384
4 stars
245
3 stars
252
2 stars
169
1 star
389

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported excessively long wait times in the drive-thru, often exceeding 20-30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and restrooms.

Management Issues

Feedback indicated poor management practices, including inadequate staffing and lack of responsiveness to customer complaints.
  • DG
    Denita Grandberry
    1 day ago
    1.0
    Food was cold
  • CO
    C O.
    Feb 6, 2026
    2.0
    Got my order all wrong through the drive thru.
  • AJ
    Ashley Jones
    Dec 30, 2025
    1.0
    I usually don't eat out much, and now as I have eaten at some of these places, I am reassured as to why. Again everywhere I go are staff members that move slow, have attitudes, don't want to do their jobs, and are clearly lacking comprehension and common sense. One if you don't like your job, it's plenty of them out there. Two I should not have to wait almost 30 minutes in a drive thru for a fast food order. I had to rephrase my order 5 times, was clear and concise with what I wanted and had to put it into layman's terms for her to get my order right. The food was not hot or of quality, the fries were cold, and she had an attitude because I had to explain my order to her. The guy in front of me was drunk, and he couldn't get his order right. I have not been in this city that long and I get disappointed every day, with how these places are ran. I would like to know who are putting these people in charge to run their business, especially if you don't have anything on hand, you ran out and machine needs to be cleaned. There are food regulations, and it's not safe to be preparing food for the public if you can't keep the establishment clean or the machine and equipment that is needed to prepare the food. It's called food poisoning, and it can be detrimental to a person's health. I am losing all hope in humanity at this point. The food is not gourmet or high quality for someone to be waiting almost 30 min for fast food. And then everyone has an attitude because they lack work ethic and job skills.
  • NT
    Nathan Trudell
    Dec 26, 2025
    4.0
    Fries and frosty were good. Order was not right but that is ok. Thank you for the food.
  • NB
    Natasha Bowman
    Dec 19, 2025
    1.0
    If I could give this place 0 reviews I would there is a manager by the name Tom he is a tall black man that wears glasses he is very weird and does not know how to manage a business I then ordered food about 5 days later and I live across the street and I had to go back three times because my food was messed up and he refused to do either one no refund no new food I said that's why he didn't want to hire me which makes no sense shut this place down they do not deserve to operate

Frequently Asked Questions About Wendy's

Is 682 Buckeye Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 12000 Buckeye Rd in Cleveland, OH open for dine-in and drive-thru services?

Yes, Wendy's at 12000 Buckeye Rd offers dine-in, drive-thru, takeout, and delivery services.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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