Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
1,419 reviews
5 stars
394
4 stars
260
3 stars
250
2 stars
165
1 star
350
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude staff and poor service, with several mentioning long wait times and incorrect orders.
Food Quality
Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others received cold or poorly prepared food.
Cleanliness
Numerous reviews highlighted unsanitary conditions in the restaurant and bathrooms, with some describing the location as filthy.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, including missing items and wrong food.
Speed of Service
Many reviews noted excessively long wait times, particularly in the drive-thru, with some customers waiting over 30 minutes.
- JJJohnta' JacobsNov 4, 20251.0Went here on November 1st around lunch time. Put my order in goes to drive thru let them know I have a mobile order get to window and get told. I have to come inside because of a system issue. Just wasted about 8 mins in the drive thru. Come inside and the manager explains what's going on. No issue I asked for my cup to make my drink. The employee female decides to curse at me because I walked off to cool down. She claims I'm being rude and proceeds to curse at me and slams my empty cup on the counter. After that me and her exchanged words and I walked out because nobody not even my mother is about to talk to me crazy. I want my refund of 10.79 ASAP and I will be contacting corporate about this incident and won't be coming back to this location. Rude employee and she was talking over the manager after I stopped talking to her to avoid confrontation.
- LJLeash JohnsonNov 3, 20251.0Rude workers! Bathroom is nasty !! I wouldn't even let a dog shit in it 💯. The inside in gross the drive thru is slow ! If you dont order everything u can't add one single thing on at the window. Not even a drink.. I wouldn't come back here, save your time and money
- BRBrandon RudolphNov 2, 20251.0They talk instead of take order like the drive
- TPTash POct 21, 20251.0This Wendy’s is straight trash every time I have to call or take my food back because of the blank regard for fresh food in a food food restaurant I don’t understand why apply if you really don’t want to do the job
- LLLanell LawsonOct 19, 20255.0I love the frosty the most especially the white one.(Vanilla) Reminds me of vanilla bean ice cream. If COVID hadn't closed most of the restaurants, meaning you have to have a car to get food now, my favorite place. Is no longer the same if I can't get through the door. Fine I'll just continue to cook my meals at home. It was fun. All fast food places will be closed soon enough. Especially since Taco Bell wins the food chain wars LMAO. Demolition man reference for you young people lmmfso
Frequently Asked Questions About Wendy's
Is 681 Broadway Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Cleveland, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Cleveland, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (216) 883-1990.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 681 Broadway Wendy’s serve breakfast?
Yes, this Wendy’s location in Cleveland, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 6:30 AM to midnight.
Does this Wendy's serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner.
Can I order Wendy's food online or via a mobile app?
Yes, you can order online at order.wendys.com or use the Wendy's mobile app available on the Apple App Store.
What payment methods are accepted at this Wendy's?
Accepted payment options include American Express, Cash, Discover, Mastercard, and Visa.
Is there a phone number I can call for this Wendy's location?
Yes, you can call (216) 883-1990 or +1 216-883-1990 to contact this Wendy's.
Does this Wendy’s location have a drive-thru and dine-in options?
Yes, this Wendy's has both drive-thru and dine-in options available.
Where can I find menu prices and nutrition information for this Wendy’s?
Menu prices and nutrition information can be found on Wendy's official menu website and mobile app by selecting this location.
What nearby places can I visit before or after dining at Wendy’s on Broadway?
Nearby locations include Ed Keating Center, a gym and sports venue for workout or recreation, and Cleveland Beach, a place to enjoy the outdoors and relax.
Are there any convenient nearby stores I can visit along with Wendy's?
Family Dollar, a discount store, is nearby for convenient shopping alongside your Wendy's visit.
Can Wendy’s customers access automotive services near the restaurant?
Yes, several automotive repair and service shops such as Dtmonte Car Repair, American Pride Car Washes, and Rainbow Muffler and Brake are located nearby for car maintenance needs.