Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
2,304 reviews
5 stars
671
4 stars
455
3 stars
431
2 stars
231
1 star
516
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely long wait times in the drive-thru, poor customer service, and staff being unhelpful or rude.
Order Accuracy
Many reviews highlighted problems with incorrect orders, missing items, and food being served cold or improperly prepared.
Management Concerns
Several customers suggested that the location needs better management and staffing to improve overall service quality.
Food Quality
While some customers enjoyed their meals, there were multiple complaints about food quality, including stale or burnt items.
- GGGwendolyn GermanyDec 31, 20255.0My experience was fantastic everybody was pleasant polite helpful and fast
- MWMariah WoodleyDec 28, 20251.0They unprofessional they not working they talking sitting on they phone not answering the speaker locking the doors before time not helping you I hope it get better 🤦🏾♀️ Everybody look like They tired of working and don’t want to work they took food out to they peoples and went back in locked the door not saying anything
- YWYung WorldDec 21, 20251.0Worst Wendy’s ever take to long to take orders and poor customer service . I waited at least 20 min in drive thru was never served and again the customer service was terrible they doors were locked so no walk ins either smh they need to close this down or get a whole new staff
- DTDanielle ThomasDec 17, 20251.0Would give 0 stars if it was an option. Cant even rate how the food was cuz I couldn’t get any but if the employees act like this im sure the food would be just as bad if not worse. Why advertise being open if the employees won’t take your order. Tell you they’ll be with you for a moment and let you sit there for 6+ minutes then when you ask if they’re still open they ignore you. 0 stars for service. Do better.
- JHJanine HallbomDec 17, 20251.0Ordered a Dave's double meal with cheese add bacon- mediumwith a Fanta orange, a crispy chicken sandwich add bacon and cheese, a large chili and a medium chocolate frosty. Got home and gave my husband his food only to find that the fries were cold, there were 2 double burgers, no chicken sandwich and as you can see by the picture of the 1 burger (they both looked like that) the meat was old and practically burnt. I tried calling about a dozen times and it just rang busy. Husband used to manage at Wendy's and said the burgers were chili meat burgers-fed both to the dog.
Frequently Asked Questions About Wendy's
Is 663 St. Clair Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's located at 5815 St. Clair Ave., Cleveland?
The drive-through at this Wendy's location is open 24 hours every day of the week.
Is the Wendy's at 5815 St. Clair Ave. in Cleveland currently open?
Yes, this Wendy's location is open and committed to serving quality food every day.
Does this Wendy's location serve breakfast?
Yes, breakfast is served at this Wendy's location, including combos, croissants, biscuits, sandwiches, coffee, and sides.
What payment options are accepted at Wendy's on St. Clair Ave.?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I place an order online for pickup or delivery at this Wendy's?
Yes, you can order online or through the Wendy's app for delivery or pickup at this location.
How can I contact the Wendy's at 5815 St. Clair Ave. for questions or feedback?
You can call this Wendy's location at (216) 881-1990 or reach customer care via their Contact page or Live Chat on the Wendy's website.
Are there any nearby restaurants or fast food places close to this Wendy's?
Yes, nearby fast food and dining options include another Wendy's, Subway, Jumbo Chinese Restaurant, Diner On 55th, and Hub 55 brewery and burger restaurant.
What nearby transit or banking options can help customers visiting Wendy's?
KeyBank branches are nearby, which can be convenient for banking errands before or after your Wendy's visit.
Are there any nearby gas stations or convenience stores near Wendy's at 5815 St. Clair Ave.?
Yes, Joe's Amoco, Shell, and bp gas stations are located close by for fueling up or quick shopping before or after dining at Wendy's.
What is the address and contact phone number for Wendy's on St. Clair Ave.?
The address is 5815 St. Clair Ave., Cleveland, OH 44103 and you can reach them at +1 216-881-1990.