Wendy's

3.3
1580 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4602 Northfield Road, Cleveland, OH
44128, United States

Hours

Reviews

3.3
1,580 reviews
5 stars
459
4 stars
352
3 stars
294
2 stars
148
1 star
327

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with the freshness and taste.

Staff Attitude

Several customers noted a lack of professionalism and friendliness among staff, with some describing rude behavior and inattentiveness.

Operational Issues

Customers frequently encountered issues such as being out of menu items, cash-only transactions without prior notice, and inconsistent hours of operation.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and food preparation spaces.
  • JC
    Jeffrey Chapman
    Nov 11, 2025
    1.0
    Terrible location, disrespectful I went for the Veterans Day appreciation breakfast and I was looked at like I was an alien they told me there was no such thing!!! 👎🏿
  • ML
    Mequea Lewis
    Nov 3, 2025
    1.0
    This place needs to close they never have what you order or the employees are to lazy to do there jobs. This is the only Wendy's I know you can never get a frosty never get potatoes never have chilli why are you even open
  • YP
    Yehzra Music Project
    Nov 1, 2025
    2.0
    Food is fine, but these wait times are ridiculous, 30+ miss to move 4 cars and no open diner
  • LM
    Lily May
    Oct 16, 2025
    2.0
    The service was fine everyone was nice I just wish if they were out of tomato they would say something. I was told they were out of chicken strips. I really like tomatoes and if they said something I could have adjusted my order or expectations, between stale fries and no warning of missing ingredients I'm a bit underwhelmed.
  • AL
    Aja Lake
    Oct 5, 2025
    1.0
    I was trapped in the drive thru line and it took them an hour to service 5 Cara’s absolutely ridiculous. Then I’m told we are only taking cash right now. I’m not sure if they were hoping I had no cash or if they are taking money off the top. It all seemed suspicious to Mz but I will never be back

Frequently Asked Questions About Wendy's

Is 667 Northfield Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.