The Great Indian Kitchen

Reviews

• SM

  Sophia Mathew

  3 days ago
  1.0
  I had a disappointing experience here . We waited about 25 minutes for our food, and when we politely asked how much longer it would take, one of the staff members (a tall male server) responded with rude expressions instead of providing a helpful update. Additionally, I noticed the same person cleaning tables and then handling food, which felt unsanitary and concerning from a hygiene perspective. Good customer service and proper food handling practices are very important. This interaction unfortunately matched the negative reviews I had seen before, I hope management looks into this to improve both service and cleanliness for future guests.
• VV

  Vinay

  Feb 18, 2026
  5.0
  I had a wonderful experience at this restaurant. The service was truly impressive. The staff were polite, attentive, and very welcoming. The food was served on time and was fresh and delicious. The quantity and quality were both very good for the price. The restaurant was clean and well-maintained, which added to the overall positive experience. It’s really nice to see such professional and customer-friendly service. I would definitely recommend this place to friends and family and will visit again soon.
• SM

  srinu m

  Feb 15, 2026
  3.0
  My son and I were visiting Cleveland, OH. My son likes to try Indian restaurants at places we go for the first time. When we searched , we saw ‘The Great Indian Kitchen’ with 4.5 ratings and 2.6K responses. So we decided to check this out. My son had Goat Fry Biryani and Vijayawada Chicken Biryani (he did to go after tasting a bit), and we shared chilli baby corn fry and Double Egg fried rice. My son liked Goat Fry Biryani, he said Vijayawada Chicken Biryani is okay, but not as good as the one we get in Northern Virginia. Double Egg fried rice is good, but salty. We both liked Chilli baby corn though it’s spicy even after we asked for medium spicy . It’s like a corner eatery in downtown Cleveland. Ambience is fine, staff is friendly. The reason for giving 3 starts on service is as follows, The owner of the restaurant has asked the staff to check with us and the next table on how the food is. At that time we just got our biryanis served, so we have not tasted them yet. At the next table the people finished their food, so the owner insisted the staff to ask the customers at next table to give feedback on Google. They said excellent gave it on Google and left. When the staff asked after we finished our dinner, I told him about the saltiness of Double Egg fried rice and my son’s feedback on Biryanis. Then the serving staff told us that he will get extra rytha to take home as the fried rice is salty. We waited for him to come back with rytha for more than 10 mins. He did not come out. Then another girl staff came to us and asked us if we are ready to pay the bill. So we paid. And when we are about to leave the guy who said he will bring rytha, came out. We did not ask him about it as we lost interest. They did not ask us also to provide review on Google unlike the next table customer. But this has left me a bad impression on the restaurant, and now I know how they got 2.6K reviews!
• 4P

  44_HET PATEL

  Feb 12, 2026
  5.0
  Had an amazing experience at this Indian restaurant! The food was absolutely delicious, full of authentic flavors, and perfectly spiced. Every dish was fresh, well-presented, and tasted incredible. The butter chicken and naan were especially outstanding. The service was equally impressive — the staff was friendly, attentive, and made us feel very welcome. Our orders came out quickly, and they were happy to recommend dishes based on our preferences. The atmosphere was clean, comfortable, and perfect for dining with friends or family. Highly recommend this place if you’re looking for great Indian food and excellent service. Will definitely be coming back again!
• DM

  David Rhodes (Kingdom Lives Matter)

  Feb 12, 2026
  1.0
  I rarely write reviews, but my experience here was so frustrating that I felt I had to share it. While the food itself was okay, the service and business practices were very poor. I ordered a half-chicken for $24. What I received was disappointing: six pieces total, but it included two legs and a back piece that had been cut in half. The breast was also cut in half and was off the bone, which I didn't realize until I got home because it was part of a larger $60 takeout order. When I went back a day or two later to explain the issue, the same gentleman who helped me acknowledged the mistake but told me he would only "make it right" on my next order. I returned a third time to ask him to resolve the original order first, as it doesn't make sense to spend more money at a business just to get what I already paid for. He refused to fix the previous order without a new purchase. Beyond being cheated on the portions and the frustrating "solution" offered, I also observed bugs crawling around the establishment during my visit. Because of these unsanitary conditions and the refusal to rectify a clear billing error, I will be contacting the Cleveland Department of Public Health to file a formal report. Between the dishonest service and the lack of cleanliness, I will not be returning and cannot recommend this place to anyone.