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Find your nearby Pizza Hut® at 5526 Turney Rd in Cleveland, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Many customers reported issues with undercooked or poorly prepared food, including pizzas that were cold, dry, or lacking in sauce.
Customer Service
Numerous reviews highlighted poor customer service, including unprofessional behavior from staff, difficulty in reaching the restaurant by phone, and unresolved complaints.
Order Accuracy
Customers frequently experienced incorrect orders, missing items, or items that were not prepared as requested.
Delivery Issues
There were multiple complaints about late deliveries, wrong orders being delivered, and problems with third-party delivery services.
Inconsistency
While some customers praised the food and service, many noted a decline in quality and consistency over time, leading to disappointment.
KP
Karen Pytel
Nov 15, 2025
1.0
Pizzas were completely wrong. Wrong style crust, missing toppings. Order not ready on time. Normally don't go to this particular store, but the one I normally go to was closed. No electricity. Never again. Wrote Pizza Hut, absolutely no response. Never had this type of experience with Pizza Hut before.
CZ
Clifford Zeppernick
Nov 6, 2025
1.0
The dough is half raw we ordered 3 pizzas every one was the same it's has.to be one of two things either they put cold sauce on the dough or they don't leave it cook long enough go back to the old style oven this pizza sucks
GB
gildroy boothe
Oct 31, 2025
1.0
Was so disappointed and disgusted I ordered a meal the1st time I went to pick it up it was wrong and was missing items the second time she made the toppings for the on pizza and put them on top of it instead of remaking and the bread sticks where harder than a rock the 3rd time I went my wife went up there and she said it would take a whole hour to remake everything and couldn't refund me my money and called her manger in said my wife was the problem so question why wasn't there no manger there and only 2 people working not t mention they where in street clothes as well and when I came back there was only one person working straight garbage franchise in Garfield heights
KC
Keianna Curry
Oct 21, 2025
1.0
Got my food at 3:30 in the afternoon and the pizza was undercooked with the wrong toppings on one and the chicken was also undercooked with a splash of bbq sauce! What a joke!!
JP
Justin Pullin
Oct 17, 2025
1.0
I would leave negative stars if I could. The second time that we have ordered from here and had items missing, not to mention the order was not ready, employees seemed more concerned about bickering amongst themselves then tending to customers, not at all a professional environment