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Pizza Hut

3.2
(608 reviews)

Business Details

5526 Turney Rd, Cleveland, OH
44125, United States
(216) 663-9221
https://locations.pizzahut.com/oh/cleveland/5526-turney-rd

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 5526 Turney Rd in Cleveland, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
5526 Turney Rd, Cleveland, OH
44125, United States

Hours

Reviews

3.2
608 reviews
5 stars
222
4 stars
83
3 stars
69
2 stars
50
1 star
184

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with undercooked, cold, or poorly prepared food, including raw dough and incorrect toppings.

Customer Service

Many reviews highlighted poor customer service, including unprofessional behavior from staff, long wait times, and difficulty in resolving order issues.

Cleanliness

Several customers noted that the restaurant appeared dirty and unkempt, which contributed to a negative dining experience.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing items, and overall dissatisfaction with how orders were handled.

Mixed Experiences

While many customers had negative experiences, a few praised the food quality and service, indicating some inconsistency in performance.
  • LM
    Lexus McKean
    Feb 17, 2026
    1.0
    Don't eat here. I ordered a 16 piece parm garlic wings, breadsticks and a hand tossed pizza. The breadsticks do not look appetizing and are cold. My wings were too wet and the pizza was completely disgusting. Do not recommend this place at all
  • YR
    Yolanda Redd
    Feb 15, 2026
    1.0
    I placed my online order and went to pick up my food. I ordered traditional lemon pepper wings but when I got home, I had boneless BBQ wings. I called to see if I could return the incorrect item and get my correct item. I was put on hold for 30 minutes and no one ever returned to the phone. This is the 2nd bad experience I've had with this company. The 1st bad experience caused me not to do business with pizza hut for 2 years! Clearly there has been no improvement with your service in 2 years!! No worries, I won't try again!
  • TL
    Thomas Luczywo
    Feb 14, 2026
    1.0
    Ordered online, this location wassupposed to be open until 11pm, but was closed at 10:15 when I got there. Was told they are closed, left WITHOUT my pre-paid order!!
  • SM
    Staci Mckenzie
    Jan 21, 2026
    1.0
    Terrible product, it was ugly and smelled bad. Employees complaining about how dirty the store is. If the employees think it's dirty it must be very bad. Very friendly stuff but wouldn't go again
  • HF
    Hannah Franz
    Jan 11, 2026
    1.0
    Don’t go here! Ridiculous!! They forgot to give me multiple items from my order and the sides of marinara were spilled all over the box. After waiting for a very long time, the pasta was wrong, ice cold and only half full. When I got home to enjoy my food I found that the pizza dough was raw and it looked like pizza was smashed. I had to continue cooking all of my food. The employees couldn’t care less, very bad customer service. Do not order from this Pizza Hut!!

Brand Certified Facts from Pizza Hut

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Certified February 22, 2026Yext Knowledge Graph
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