Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 2211 Chester Ave in Cleveland, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.
Food Quality
While some customers enjoyed the food, many others complained about undercooked or burnt items, missing ingredients, and overall poor food preparation.
Customer Support
Customers expressed frustration with the lack of effective communication and support from both the restaurant and corporate, often experiencing hang-ups and unhelpful responses.
Staff Performance
Feedback indicated inconsistency in staff professionalism, with some employees praised for their friendliness while others were criticized for rudeness and lack of training.
Delivery Issues
Many reviews highlighted problems with delivery, including cold food, missed items, and delays, particularly when using third-party services like DoorDash.
AL
Autumn Lewis
Nov 12, 2025
1.0
I’m sorry but they make horrible pizza. Tried the T-Mobile deal and didn’t even bother eating the pizza. Crusty, dry, and just straight nasty. I loved pizza hut but idk if it’s the franchise or the employees at this point because the pizza was barely edible
CF
Corey Flynn
Oct 29, 2025
1.0
The employees are ok… sometimes a little rude but honestly i don't blame them. The manager needs to be fired. 1 employee working and 10 people waiting for their orders. I walked in and waited 5 minutes for the lady to acknowledge me and it was another 5 minutes before she started working on the order… mind you i ordered online and it was supposed to be done when I got there. There were probably 10 people waiting… with literally 1 worker making the food boxing it as it came out and serving the people.
JK
jeremy kennison
Sep 2, 2025
5.0
Big fan of the cajun, chicken wings and the staff
ST
sabrina thepurplelovefairy
Aug 16, 2025
1.0
I they didn't refund me or give me credit like they said. They gave me those nasty chocolate donuts I didn't ask for. I paid cash too. Smh