Pizza Hut

2.8
584 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 20515 Southgate Park Road in Cleveland, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
20515 Southgate Park Road, Cleveland, OH
44137, United States

Hours

Reviews

2.8
584 reviews
5 stars
172
4 stars
67
3 stars
51
2 stars
49
1 star
245

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, including long wait times, unhelpful staff, and rude behavior from management.

Order Accuracy

Many customers reported receiving incorrect orders, missing items, or food that was not prepared as requested.

Food Quality

Several reviews mentioned unsatisfactory food quality, including cold, burnt, or improperly cooked items.

Cleanliness

Customers expressed concerns about the cleanliness of the store, with reports of unsanitary conditions and unprofessional behavior from staff.

Delivery Issues

Multiple customers experienced significant delays in delivery, with some orders taking over two hours or being canceled without notification.
  • DD
    danyeezy danyeezy
    4 days ago
    1.0
    Disgusting!!!! That’s all I have to say.
  • BM
    Brian Miller
    Oct 29, 2025
    2.0
    Ordered boneless BBQ wings and the have me Buffalo wings. Tried to call and get it corrected but they didn’t answer. I was on hold for 5 mins straight without ever talking to anyone. I would’ve went to the store but I had ordered it for my team at work and couldn’t leave out.
  • KL
    Kimmykustoms Llc
    Oct 25, 2025
    1.0
    Never again I’d rather go to the one on chagrin. Southgate took three hours for two personal pizzas. And they had the wrong toppings when o asked to speak to manager she said she’s on break manager was out smoking in her car in parking lot just ew
  • MB
    Millie Brooks
    Oct 25, 2025
    1.0
    Everything about this specific location gives either fire store manager and crew or just shut down completely food was completely overcooked and that was to feed my kids I’m so upset
  • KP
    Kamil Parker
    Oct 25, 2025
    1.0
    Digusting, unprofessional store needs to be shut down. Ordered a pizza online for delivery thinking they had their own deliver drivers they pushed the delivery through doordash. It took 2 hours and 4 doordash drivers canceling the order because it wasn’t started to get my food. Then when I got it which was the 20 bundles two pizza boneless wings and breadsticks (they didn’t have my breadsticks prepped which is why they never started the order but why not just call me like the last door dasher did??) the pepperoni pizza I bought was definitely cooked twice and burnt in some areas and I live down the street and it took that long for unedible food . Trifling and a waste of money then when you try to call them you can never get the store only they’re call center like that’s weird and stupid cause they don’t have any information to help you at all. If I could give them ZERO STARS I WOULD. Honorable mention : they did give me a free large as many as 10 toppings pizza for the inconvenience but I went to a the chagrin location for it because I’ll never got to maple again smh

Frequently Asked Questions About Pizza Hut

Where is Pizza Hut located in Cleveland, OH?

Pizza Hut is located at 20515 Southgate Park Road, Suite 100, Cleveland, OH 44137.

What are the opening hours for Pizza Hut for delivery and takeout?

Pizza Hut is open from 10:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday for delivery and takeout.