Papa Johns Pizza

3.2
204 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Cleveland, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Cleveland pizza for any occasion. Call us for pizza delivery in Cleveland or stop by 17125 Lorain Avenue for carryout to order the best pizza in Cleveland, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
17125 Lorain Avenue, Cleveland, OH
44111, United States

Hours

Reviews

3.2
204 reviews
5 stars
75
4 stars
33
3 stars
27
2 stars
3
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, with several instances of poor communication and handling of complaints.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including wrong toppings and missing items.

Delivery Issues

Customers frequently experienced long wait times for delivery, with some orders arriving late or not at all.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about undercooked pizzas and insufficient toppings.

Cleanliness and Environment

Some customers noted cleanliness issues in the store and dissatisfaction with the overall atmosphere.
  • SA
    Simon Agleo
    Nov 6, 2025
    5.0
    Always order carryout, their pies are made well and as ordered. Just tried the jalapeno papa bites, they were generously cheesy but not overstuffed, not messy, and they were baked through. Store is clean, staff is great. One time a few weeks ago there was an issue with my order, but staff was transparent about the issue (they could have lied, I would have lol, but he was truthful and apologetic). Offered me a few options to make it right. I chose a refund and it was in my account that same day. Order always ready when the app says it will be, always hot even if I'm late to pick up. Papa Johns isn't my favorite chain pie, but this is my favorite location. Open super late is a huge bonus since I work weird hours
  • MS
    Mallory Smallwood
    Aug 14, 2025
    1.0
    Ordered at 7:34, watched the tracker until it said on its way ( which it said 20+ minutes early ) and went outside to wait knowing my apartments have no buzzers or way in. Sat there all the way from that time to when my delivery time frame was up at 8:30. I came in and called, he said he couldn’t reach the driver but he would get it to me with no other context. I said okay. Called 30 minutes later saying hey I never got it he says oh yeah the driver said he couldn’t reach you and left it outside. I had been in and out of the apartment waiting. There was never a pizza. As soon as I attempted to say this he gets rude and nasty “I’ll just cancel it I’ll just cancel it have a nice night” and hangs up on me. I was never hostile or anything I would have been happy to have it remade and delivered or at that point even came to get it. I work in food service and it’s never that serious to be mean to them, so I am confused why he treated me that way over their mistake I politely was trying to figure out. I didn’t deserve that and I won’t order here again after this experience.
  • MM
    Michele
    Aug 7, 2025
    1.0
    I ordered a pizza from here and my boyfriend went to pick it up, my boyfriend took the total cost of the pizza, put a small tip and added the together as the total amount they were authorized to charge the card. I looked at my credit card and see I'm charged double what the expected total was, when calling up there they tried to say he essentially tipped the total of the pizza and tip and when he wrote the 2 together that he actually had tipped that. completely incorrect and they know that it's incorrect, so the total of tip plus pizza and wrote the 2 numbers together and now that's the tip?! That was the TOTAL YOU WERE AUTHORIZED TO CHARGE THE CARD, PERIOD. When we called they claimed they would reimburse the difference, but I haven't seen anything yet and that they are going to block my number!!! Your the one that's in the wrong and essentially stole from a customer. & Your gonna block my number when we were only calling trying to understand where the extra charges came from!! Totally upset and disappointed, very poor service. I would absolutely not recommend going here unless you want their employees to tip themselves whatever they want to.
  • MG
    Maria Gorman
    Jun 16, 2025
    1.0
    They sold me the oldest pizza they had sitting out and made me wait 15 minutes for it. If the crew doesn’t feel like making a new pizza just let people know, I would have gone down the street to a different pizza place. Never coming back
  • RW
    Razor Wolf
    Aug 22, 2020
    5.0
    When you get the craving for a specific type of pizza, they've got you covered.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Cleveland, OH?

Papa Johns Pizza delivers from 10:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 2:00 AM on Friday and Saturday.

Can I order carryout from Papa Johns Pizza?

Yes, you can order carryout from Papa Johns Pizza during the same hours as delivery, with service available from 10:00 AM to 1:00 AM on weekdays and Sunday, and until 2:00 AM on Friday and Saturday.