Panera Bread

Reviews

• NB

  Nunya Bizness

  Nov 12, 2025
  1.0
  Fruit fly heaven . Maggots in the soups , employees with nasty attitudes . Pick your poison at this Panera Bread . It’s a shame this is the only place available after hours in the hospital. Something needs to be done about this establishment. It needs to be closed for deep cleaning for 6 months !
• MM

  M

  Nov 12, 2025
  1.0
  Waited in line for my order, got up to my room and it was the wrong order. Mistakes happen, however the attitude from these workers was absolutely ridiculous. I have never seen a crew ANYWHERE with such a terrible nasty attitude as the 9am-ish morning crew of November 12, 2025. They were slamming everyone's bags on the counter and not calling out names for orders. When customers waiting in line inquired about their missing drinks with their orders, they were told in a nasty, rude tone that "they were working in it". All this from not only the crew members, but what I assume was a shift leader or manager, as she had a different colored shirt on than the rest of the crew. When going back a second time to get my correct order, a worker walked off and left the other 2 women alone in the back to help the rush of customers, doctors and nurses. He expressed that he did not care, and he was going to sit down and eat anyway. Who is running this place? Management was acting just as carefree and rude and the rest of the crew. Its shameful to witness the disrespect towards customers alone, but to the doctors and nurses who are there to take their breaks to eat and refuel?! Shame on this location and crew. What a sad thing to witness.
• KK

  Kayla Kapel

  Oct 31, 2025
  1.0
  Writing this review after an incident that occurred at this Panera on Oct 3rd. I ordered a cup of tomato bisque soup. When i got back to work and opened the lid there appeared to be worms or maggots in the soup. When scooping the soup more came to the surface, there had to be at least six. I went back to panera to show to the staff, when i asked them what this was they said they didn't know, i asked for a refund but besides that they clearly did not care! Further, they made no attempts to correct the problem, they just went back to working and didn't bother throwing out the rest. I contacted the Local health department who has not followed up with me regarding the incident. Is this the kind of food that the cleveland clinic lets their patients eat. This location needs to be shut down immediately.
• CD

  Charlee Dumars

  Oct 31, 2025
  1.0
  Ordered the tomato soup around 3 am. First they forgot items from my order so I had to walk back to Panera. When I opened my tomato soup up I found multiple Maggots (larvae) in the soup. The place is infested with flies and the kitchen is a mess. Upon speaking with other customers this is not an isolated incident and maggots have been an issue at this location. They were already reported to the health department who apparently does not care as nothing has changed. DO NOT EAT HERE!!!!
• TM

  Toni Morse

  Oct 20, 2025
  2.0
  Nearly 30 minute wait for one item (breakfast sandwich). Several employees behind the counter and in the prep area but only one employee who was frantically working while the rest stood around. Unfriendly “greeting” and no explanation of where to wait and watch the order board. What should be a welcoming place in hospital setting where one would expect that most people dining there are experiencing some sort of stress (anticipating a procedure, accompanying someone who is sick, etc), come on Panera… do better!!! You’re giving hospital food an even worse reputation when you have the opportunity to take it to a whole new level! (And by the way, my Egg Benny sandwich, when it was ready, was still cold inside… obviously didn’t get made to order and even the microwave reheat wasn’t long enough).

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