Panera Bread

Reviews

• TP

  Teray Perry

  Dec 5, 2025
  1.0
  I hope this message finds you well. I am writing to share a concern about my recent visits to your establishment. Unfortunately, on three separate occasions, I received a cup for coffee only to find that all the coffee dispensers were empty, including the hazelnut and light roast options. This has been particularly frustrating because I’ve paid for the coffee each 2 times , only to walk away with nothing. Asking for a refund in these instances has felt like it would take a considerable amount of time—sometimes 30 minutes or more—which makes it hardly worth the three dollars I’ve spent. In essence, it feels like I’ve paid several times for nothing. I hope you can understand how this would be disappointing as a customer. I kindly urge you to look into this issue and ensure that the dispensers are regularly refilled so that others do not have the same experience. Thank you very much for your attention to this matter.
• AS

  Anthony “Ant In The 440” Snoddy

  Nov 24, 2025
  3.0
  First time here and probably not returning. Didn’t get greeted by a single employee. Finally waited long enough and decided to order at the kiosk and wanted to use my gift card. Well, apparently you have to order at the register to use a gift card. The kiosk says I can use the gift card at said kiosk….. There’s no way to swipe any card at the self serve kiosk. And mind you, this is in a college town so students have food cards to swipe. Not at the self serve kiosk apparently. And the employees have to ask you what you ordered after you already placed the order yourself. Very disappointed and will not be returning. I work customer service and this is bottom line poor. I hope someone from corporate or a district manager/rep sees this and talks with the team.
• NK

  Nyla Koonce

  Oct 25, 2025
  1.0
  Decided to come here to study. Mid study session around 6pm we were asked to move to a completely different side of the store so that the employees could close a portion of the store before closing time to speed up their closing process. This was inconvenient, pointless, and didn't really make sense since the store doesn't close until 8.
• SL

  Source Lorde

  Aug 31, 2025
  5.0
  I had a phenomenal experience today at Panera Bread. The food was delicious, the cashier was friendly and went above and beyond what I am use to at any Panera. Even the cooks were friendly and made sure I was properly notified that my food was ready, as I was distracted and away from the pick up area. I have no idea what any names are but Kudos to this Panera for hiring great people and creating an environment of good customer service. They have a new menu item, Italian steak mozzarella. We all loved it. (chefs kiss) Which made me order one to go.
• GG

  GENERAL

  Aug 26, 2025
  3.0
  WAS ONLY HERE TO PICK UP A GRUB HUB ORDER, THE CASHIER WAS SLOW, THE STAFF / EMPLOYEES ARE RUDE. THERE'S NO PARKING @ THIS LOCATION ON EUCLID IN CLEVELAND

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