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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Cleveland is here with warmth and welcome. Panera Bread. Food as it should be.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive.
Food Quality
Several customers reported issues with food quality, including incorrect orders, cold or burnt food, and unsanitary conditions.
Cleanliness
Many reviews mentioned dirty dining areas and restrooms, contributing to a negative overall experience.
Long Wait Times
Customers frequently complained about long wait times for orders, both in-store and for online pickups.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived value for money.
NK
Nyla Koonce
Oct 25, 2025
1.0
Decided to come here to study. Mid study session around 6pm we were asked to move to a completely different side of the store so that the employees could close a portion of the store before closing time to speed up their closing process. This was inconvenient, pointless, and didn't really make sense since the store doesn't close until 8.
SL
Source Lorde
Aug 31, 2025
5.0
I had a phenomenal experience today at Panera Bread. The food was delicious, the cashier was friendly and went above and beyond what I am use to at any Panera. Even the cooks were friendly and made sure I was properly notified that my food was ready, as I was distracted and away from the pick up area. I have no idea what any names are but Kudos to this Panera for hiring great people and creating an environment of good customer service.
They have a new menu item, Italian steak mozzarella. We all loved it. (chefs kiss) Which made me order one to go.
GG
GENERAL
Aug 26, 2025
3.0
WAS ONLY HERE TO PICK UP A GRUB HUB ORDER, THE CASHIER WAS SLOW, THE STAFF / EMPLOYEES ARE RUDE. THERE'S NO PARKING @ THIS LOCATION ON EUCLID IN CLEVELAND
JW
Jack Wall
Jul 25, 2025
1.0
Walked in to order and waited for 10 minutes and no one helped me. Bad service
PW
Pat Willis
Jul 14, 2025
4.0
Service is always good and the restaurant and restrooms are clean.
What are the opening hours of Panera Bread in Cleveland?
Panera Bread is open from 7:00 AM to 8:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.
Can I order delivery from Panera Bread?
Yes, Panera Bread offers delivery service from 7:00 AM to 8:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sunday.
Does Panera Bread offer online ordering and rapid pick-up?
Yes, you can order online for rapid pick-up or delivery using their website or mobile app.
What types of meals are served at Panera Bread?
Panera Bread serves breakfast, lunch, brunch, and dinner.
What payment options are accepted at Panera Bread?
Panera Bread accepts American Express, cash, Discover, Mastercard, and Visa.
What kind of food specialties can I find at Panera Bread?
Specialties include You Pick Two, Power Menu, Hand-Tossed Salads, Freshly-Baked Breads, Artisan Breads, Specialty Breads, Flatbread Sandwiches, Soup In a Breadbowl, and Vegetarian Broth Bowls.
Is there a Panera Bread app I can use to order food?
Yes, Panera Bread has an app available on the Apple App Store for ordering.
What nearby places can I visit before or after dining at Panera Bread?
Nearby you can visit Chipotle Mexican Grill for Tex-Mex cuisine, University Book Store Barnes for books and coffee, and Mitchell's Ice Cream for desserts and smoothies.
Is there convenient parking near Panera Bread in Cleveland?
Yes, the Metropolis parking and Parking Lot S-78 - Triangle Garage are located nearby for your convenience.