Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
2.9
2,139 reviews
5 stars
532
4 stars
332
3 stars
394
2 stars
237
1 star
644
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews mentioned cold or stale food, with several customers expressing dissatisfaction with the freshness and preparation of their meals.
Cleanliness
Numerous complaints highlighted unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.
Staff Attitude
Feedback indicated a mix of friendly and rude staff, with some customers praising individual employees while others criticized the overall attitude of the team.
Operational Issues
Customers noted discrepancies in advertised hours and actual service availability, leading to frustration over wasted time.
- JAJahnny Alonzo5 days ago5.0All right so it started off not so great. I put in an order this morning about 8:40 a.m. and then sat in my car for a pickup order for 50 minutes. A worker had just coming to work to start his shift. By the time I hir about the 40 minute Mark within 10 minutes he brings me my order. Greatly apologizes for it and ensured that my food arrived hot and in perfect condition. I will say originally I was going to leave a negative review but this one gentleman who came out and brought my food change the whole vibe quite honestly, I'm definitely going to be coming back specifically because of him as I was getting ready to be irate but this young man came out and shifted my whole mood. He was very apologetic but not only was he apologetic as he only apologized twice, but he took full responsibility for it despite him only just coming into work. That shows a content of character that I find very rare nowadays. I deeply respect this man and I hope he gets treated appropriately in the future.
- KEKandie EzellNov 16, 20251.0Took a very long time to get food
- KRKay Rose216Oct 5, 20251.0If u can AVOID This location The staff is Horrible Just 2 days ago I had sat outside waiting for 15 mins for someone to come back to the drive thru speaker just to pull around and see them playing and not doing no work.
- MWmalachi WagnerSep 30, 20253.0Says open 24 hours, they were closed when I got there
- KSKatie StraySep 25, 20251.0went to get breakfast at 515am and no one took our order so unprofessional get better staff
Frequently Asked Questions About McDonald's
What are the delivery hours of McDonald's at 9101 Kinsman Ave, Cleveland?
Delivery is available Monday to Saturday from 6:00 AM to 10:30 PM, and on Sunday from 7:00 AM to 10:30 PM.
When is the McDonald's drive-thru open at this location?
The drive-thru is open Monday to Thursday from 6:00 AM to 11:00 PM, Friday and Saturday until midnight, and Sunday from 6:00 AM to 11:00 PM.
Is McDonald's open 24 hours every day at 9101 Kinsman Ave?
Yes, this McDonald's location is open 24 hours every day of the week.
What services does McDonald's offer at this location?
This McDonald's offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi services.
Which payment options are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order McDonald's food online or via an app?
Yes, you can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on the Apple App Store and Google Play Store.
What types of menu options does this McDonald's serve?
McDonald's serves a variety of menu options made with quality ingredients including burgers, breakfast items, coffee, sandwiches, and ice cream desserts.
What nearby places can I visit before or after dining at McDonald's on Kinsman Ave?
You can visit Wade Park District, a nearby park and museum, or the Kinsman Party Center for events and concerts.
Are there any nearby convenience stores or gas stations close to this McDonald's?
Yes, Shell gas station and convenience store and Little Eagle Food Market grocery and liquor store are nearby, convenient for additional errands.
What local services can customers find nearby McDonald's at 9101 Kinsman Ave?
Nearby services include KeyMe Locksmiths for key services, ecoATM for mobile recycling, and Media Wireless for mobile phone needs.