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McDonald's

3.2
(2562 reviews)

Business Details

3782 W 150th St, Cleveland, OH
44111, United States
(216) 671-7010
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3782 W 150th St, Cleveland, OH
44111, United States

Hours

Reviews

3.2
2,562 reviews
5 stars
754
4 stars
468
3 stars
436
2 stars
221
1 star
683

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences highlighting long wait times and incorrect orders.

Food Quality

There were numerous complaints about food being cold, overcooked, or missing items, with some customers expressing dissatisfaction with the freshness of the food.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that there are instances of good service.

Management Issues

Several reviews pointed to poor management practices, including lack of staff training and inadequate handling of customer complaints.
  • FD
    Frank Durango
    Feb 18, 2026
    1.0
    Food always comes out either old or overcooked with missing items.
  • MW
    M Wido
    Jan 31, 2026
    2.0
    The store likes to make up their own hours and are never reliable for their community. However, they still do manage to be the best McDonald’s in the general area, which doesn’t say a lot for McDonald’s.
  • JS
    Jason Sinkinson
    Jan 26, 2026
    5.0
    Solid McEds , if you are thinking about taco bell next door do yourself a favor and go here, as I always do, the taco bell next door is the worst in the nation
  • SS
    Sarah Stanley
    Jan 20, 2026
    1.0
    If i could give zero stars I would but it makes you do at least 1. First I placed an order on the app when I was leaving work to pick up. I get there and it took 10 mins for someone to come over speaker and there was only 2 cars in drive thru besides me. After waiting 10 mins just for me to be able to tell them my code and I was placing a 2nd order, that was just 4 apple pies and 3 cups of tarter sauce (since the app wont let me add tarter sauce to my moblie order I have to order it when I get there). They say to pull to 1st window which I do but no one is there. After waiting for 39 mins for the 2 cars in front of me to pay and get their food its finally my turn. I pull up to 2nd window and I still need to pay for my 2nd order. She says I judt have to pay for 2nd order. I told her okay. She doesnt give me a total but takes my card and walked away somewhere with it. Comes back with a reciept and I look at it and its only apple pies and someone decided it wss okay to round my purchase up for donation. Had they asked i wouldnt have cared but its the fact that they didnt ask and didnt ring up my tarter sauce. I dont use any of their sauces with my chicken nuggets, I use tarter sauce and order it everytime I go. Who ever was the manager working tonight is very very rude and unprofessional. Even tho I ordered it at the speaker she says I need to go back around and wait in line again even tho by now ive already waited 45 mins by this time. I really really really hate this mcdonalds. They are ALWAYSZ short on employees so the wait times are at least an hour for FAST FOOD! what was very frustrating was she made it seem like It was my fault and I didnt order it but I did and shes the one who messed up. Then i get home and get my food out of the bag and there is little black pieces all over my fries. They never had those peices before so why are they on it now and what even is it? Cause its not pepper. Gross. Really want my money back asap!
  • AL
    Abizaac Lopez
    Jan 13, 2026
    5.0
    To the crew working Monday night at 3 o’clock in the morning, January 14,2026. A special thank you not only was. I surprised that this restaurant was open but after being all day in the hospital with my mom, I was so hungry and I thought for sure The people working at this time would not be happy with my arrival from the cashier to the person in the kitchen to the one handing me the food greeted me with a smile and did not make me feel like I was a bother. Kudos to you guys for having such a beautiful attitude at such late hours of the night! You guys definitely made a bad day seem much better.

Brand Certified Facts from McDonald's

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