McDonald's

2.8
1881 reviews
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Business Details

11420 Buckeye Rd, Cleveland, OH
44104, United States
(216) 229-8505
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11420 Buckeye Rd, Cleveland, OH
44104, United States

Hours

Reviews

2.8
1,881 reviews
5 stars
451
4 stars
266
3 stars
313
2 stars
212
1 star
639

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty surfaces and a lack of hand sanitizer.

Food Quality

The quality of food was inconsistent, with complaints about cold or improperly prepared items.

Management Issues

Many customers expressed dissatisfaction with management, citing unprofessional behavior and poor organization.
  • AJ
    Ashley Jones
    Dec 30, 2025
    1.0
    Everytime I go this location just for a cup of coffee, they are never open on time. They open 2 hours after they are supposed to be open and still don't have anything prepared for the morning rush. I have had a few good experiences with maybe three employees, the others are rude, don't look hygienically ready to be around food being prepared. I asked for a simple pup cup, and I got greeted from numerous employees with an attitude when it's only a small cup of whipped cream. Even the evening/ lunch manager had an issue as if the product they were preparing came out of her paycheck. I have had pup cups given to me at other places with no issue, even a few seeing my service dog, and asking if she could have one. The afternoon shift is very disorganized, and I see a lot of people not doing what their job entails no matter how little they make. Horrible customer service to the point I will choose another location before I give them any more of my money. Whoever owns this place needs to reevaluate who he has in charge as managers and some of their employees. Also for the food to be fast food on demand I have waited a few times more than 10 minutes in the drive thru, I tried to order a caramel macchiato and they always say it needs to be cleaned. The bathroom is nasty, and doesn't look well maintained, wether someone is stopping in to use the restroom or dining in. I can imagine the hygiene is off, the food should not be prepared by anyone who cannot come to work presentable or looking clean.
  • WF
    Wilson Fonseca
    Dec 30, 2025
    5.0
    Buen servicio,gente agradable
  • EN
    Elizabeth Novotny
    Dec 18, 2025
    5.0
    Quick pleasant service!!! Keep up the great work!!! Merry Christmas!!!
  • JF
    Jennifer Frisby
    Nov 16, 2025
    5.0
    The drive thru cashier was super sweet!
  • AD
    Angel Dotsey
    Nov 13, 2025
    1.0
    One of the workers was eating lollipops while making hash browns at 7am 🤢🤮🤮 then asked me how did I get in the doors supposed to be locked still. Very Unprofessional and just flat out nasty ash!
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's on weekdays?

McDonald's is open from 6:00 AM to 11:00 PM Monday through Friday.

When does the delivery service operate at this McDonald's location?

Delivery is available from 6:00 AM to 10:30 PM Monday through Saturday, and from 7:00 AM to 10:30 PM on Sunday.