Location.com logo
Brand Certified

McDonald's

3.3
(2681 reviews)

Business Details

10710 Lorain Ave, Cleveland, OH
44111, United States
(216) 252-9318
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10710 Lorain Ave, Cleveland, OH
44111, United States

Hours

Reviews

3.3
2,681 reviews
5 stars
937
4 stars
471
3 stars
460
2 stars
212
1 star
601

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes for orders.

Customer Service

Many reviews highlighted rude or unhelpful staff, with several customers expressing dissatisfaction with the attitude of employees.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items, indicating a lack of attention to detail.

Food Quality

Several customers noted that food was often cold or stale, with specific mentions of poorly prepared items.

Cleanliness

Some reviews pointed out unsanitary conditions and a lack of cleanliness in the restaurant.
  • JM
    Joe Madi
    5 days ago
    1.0
    Store was closed during bussiness hours and staff was rude. This is the second time I give this McDonald's a chance the other time the order was wrong the order. The staff is always rude and food on the floor.
  • JJ
    Jazzy Jer
    Feb 15, 2026
    1.0
    Night shift claims short staffed when I had someone watch and they were doing almost completely nothing for 20min yet cannot take my order literally only takes 3min and half to make it and tell me we cannot yeah okay and also refused to give me his name as well the service is poor and if your short staffed you shouldn’t be open period it’s Cleveland homez I know you is lying period bc people take holidays bc of the bonuses y’all can get for doing it. See now I let it slide with the first lie except three is just falsified and immediate termination needed never in my life thought people could be so lazy at a McDonald’s! Also the near Taco Bell samething for them don’t do orders correctly! McDonald’s hahaha your employees are lazy either do something bout that manager or it’s going to be more than me commenting on your public website public humiliation can be next even the news! I haven’t ate for a whole day just to be told no for the easiest thing in the world worst part is I have more money then there usually one weeks paycheck so what’s the problem? Right laziness!!! Next time I’ll come order the whole menu at night and just do it again bc then no breaks!!! Have fun doing other orders cus you can’t, you can only go by order by order without messing up a order! Remind you only three wraps and a cheeseburger I got that in 3min at McDonald’s before all they did is heat it up takes 14-27 seconds to make😪smh this generation!
  • RS
    Ruby S
    Feb 14, 2026
    1.0
    Only accepting mobile orders on A Saturday night is crazy. I downloaded the app placed my order which was a COMBO with a 6 piece nugget. Waited 15 minutes for my order. To my surprise, no fries in the bag. I pull back around. MIND YOU....I was the only one in the drive-thru, so I'm not sure why the fries weren't in the bag the FIRST TIME. The fries were cold and I'm sure the sandwich is gonna be absolutely disgusting. UPDATE: And WAS cold sandwich, cold fries. WHY in the world are there beef patties and NOT chicken nuggets in the chicken nugget box. So you mean to tell me you served food that was just sitting there waiting???????!!!!!! I was the ONLY CUSTOMER and watched 10 cars pull, because your "only accepting mobile and delivery orders'' and you open 24hrs. It's giving LAZY!
  • DL
    Dave Lisy
    Feb 2, 2026
    5.0
    Great place to fill up on gas your snacks and beer and grab a snack and a piece of pizza
  • NK
    Nikolai Kuznetsov
    Jan 23, 2026
    1.0
    i wasn’t going to write a review, i tried contacting the owner but here we go, as i walked in, an employee was smoking w33d outside (5pm-7pm), doesn’t bother me if i was here by myself but when im with my kids i don’t think it’s appropriate. when waiting for my order i told another employee that it strongly smells like weed in here, the manager (dirty blonde wig, skinny,) told me if i don’t like the smell of it, we can go to a different mcdonald’s, walked away stating everyone smokes in this store, laughing about it. excuse me? i don’t think this is okay, please be considerate about who’s working at your store. i was trying to get ahold of the owner today.. no response. it’s upsetting and unfortunate. will not be doing any surveys for this, i will be contacting cooperate i don’t think this is a good environment, especially when people who are considered managers laughs about this stuff. please do not play with other people’s food. we’re here as customers paying for fast food that helps your business, paying your paychecks.

Frequently Asked Questions About McDonald's

Where is this McDonald's location situated?

This McDonald's is located at 10710 Lorain Ave, Cleveland, OH 44111, United States.

What are the operating hours for this McDonald's?

This McDonald's is open 24 hours a day, every day of the week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: