Krispy Kreme

3.3
511 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Cleveland.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
6261 Mayfield Rd, Cleveland, OH
44124, United States

Hours

Reviews

3.3
511 reviews
5 stars
229
4 stars
49
3 stars
46
2 stars
36
1 star
151

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, unresponsive staff, and poor management, leading to frustrating experiences.

Product Availability

Many reviews highlighted a lack of available donuts, especially specialty items, and issues with online orders not being fulfilled.

Cleanliness Concerns

Several customers noted unsanitary conditions in the store, including dirty bathrooms and unclean dining areas.

Mixed Customer Service

While some employees received praise for their friendliness, many reviews mentioned rude or dismissive staff, contributing to a negative overall experience.

Inconsistent Quality

Customers expressed disappointment with the freshness and quality of donuts, with reports of stale or old products being served.
  • TL
    Tangela Lewis
    5 days ago
    1.0
    Horrible experience for my first time. Doors were locked, had to place 2 orders via drive thru. Almost all donuts ordered they did not have. Drink that was ordered had none of the toppings as advertised. Lastly, donuts were not at all fresh. Won’t be back!
  • KK
    Karen
    Nov 14, 2025
    1.0
    They are disgracing the good name of Krispy Kreme this one needs to close down if they are not going to do as well as the one on Brookpark donuts that are stale and taste nothing like it should plus way to big to fit in the box they are horrible
  • CC
    Cristina
    Nov 14, 2025
    5.0
    I was just at Krispy Kreme today and the cashier Ann Was the best cashier I’ve ever had at Krispy Kreme. She was very patient very understanding very friendly. She definitely deserves a raise. She made my day and I was having a really bad work week and she really made the best of my day. She is the amazing employee I’ve ever seen at Krispy Kreme. Keep her for the long run for sure 😊 I hope she sees this and I hope she gets recognized for her amazing customer service
  • TR
    Tracy Ryan
    Nov 8, 2025
    1.0
    We were served day old donuts. They only had glazed, sprinkled and the OG donut. They were day old because the donuts were not made that morning. The young girl who waited on us told us that. Krispy Kreme, you should be ashamed of yourself. This type of service is not living up to the reputation that you have. I am disgusted with this Mayfied store. We should have been given a discount for dry, day old donuts that we could have bought from the grocery store. 3 choices of day old donuts at 9am, despicable service. I'll spread the word that Krispy Kreme isn't who they say they are. I'll stick to my little neighborhood donut shop before I ever buy from Krispy Kreme again.
  • CW
    Chauntelle Woods
    Nov 2, 2025
    1.0
    IM HIGHLY DISAPPOINTED OF MANAGEMENT I ORDERED HALLOWEEN DOUBLE DOZEN ON Thursday to be picked up on Friday morning and they had me pull around to pick up parking because my order was not received online and they had no HALLOWEEN doughnuts ready the Lady at drive window ask me if I had time cc to wait fir them to put my order together I said yes. I waited 45 minutes for them to bring out never came out so I went inside and they still didn't have my order ready MANAGEMENT told me to come back at 9am and it would be ready then I come back at 9am still no HALLOWEEN doughnuts they told me they didn't have them and gave me all glaze but I did get my glaze free and got a refund because I was not honored what I ordered and I waited 45 minutes for HALLOWEEN doughnuts that I never received and had to come back at 9pm to be lied to that my Halloween doughnuts would be ready. VERY POOR CUSTOMER SERVICE I WILL NEVER ORDER ONLINE FROM Krispy Kreme again.

Frequently Asked Questions About Krispy Kreme

What are the regular operating hours for Krispy Kreme in Cleveland?

Krispy Kreme in Cleveland is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.

When is the Krispy Kreme drive-through service available?

The drive-through is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and extended hours until 11:00 PM on Friday and Saturday.