Krispy Kreme

3.3
527 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Cleveland.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
6261 Mayfield Rd, Cleveland, OH
44124, United States

Hours

Reviews

3.3
527 reviews
5 stars
228
4 stars
50
3 stars
48
2 stars
37
1 star
164

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including staff being unresponsive, rude, and inattentive.

Product Availability

Many customers expressed frustration over the lack of available donuts, especially specialty items, and issues with online orders not being fulfilled.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, particularly in the bathrooms, which were described as filthy.

Service Speed

Customers frequently complained about slow service, both in-store and at the drive-thru, leading to long wait times.

Quality of Food

There were mixed reviews on the quality of donuts, with some customers receiving stale or old products.
  • MP
    Mike Pavlik
    Jan 5, 2026
    1.0
    Stopped in for coffee and a donut. No decaf,had to wait for a pot to be brewed. 2workers sitting in the dining room we're on their phones and 2 more behind the counter staring out the windows. Donut was good. Place was filthy especially the bathrooms. Judging from the reviews I am not surprised.
  • CH
    Cheryl Hollis
    Jan 4, 2026
    4.0
    There wasn't a lot of variety. The labels were still on the display rack, but most of the flavors were not available. They weren't making fresh donuts and they barely had the basics. The service was listless, at best. I was able to get a dozen donuts, but I'll probably go the Pearl Rd. location next time. This location was disappointing.
  • MW
    Mike Woolf
    Jan 3, 2026
    1.0
    I recommend you skip this location. Stopped here and this was the WORSE experience I’ve had at any Krispy Kreme location. I’ve been to many and down in Florida I have had nothing but great experiences. The manager does NOT seem to care about customers and judging by what I’ve seen inside, doesn’t care about the employees or how the location looks.
  • ST
    Shawn Thomas
    Jan 2, 2026
    1.0
    Started decent when first opened. Every visit the standards are lowered. Do an online order and get there and donuts are replaced with other donuts. Before would go to drive thru to pick up and then they’ll say I have to come around, come in and get the donuts, while you could have gave them to me at the window, now you come to the door and it’s locked, now walk back to car and go to drive thru. Last online order I ordered 2 dozen, 1 dozen all glazed and the othe dozen was assorted; they gave me all types of chocolate donuts that were stale. The glaze don’t really taste like glaze anymore. Probably wouldn’t be back, even if it was free.
  • JP
    J P
    Dec 23, 2025
    1.0
    We were told when we pulled in by a person sitting in their brand new Mercedes that the indoor area was closed. We sat at the drive through for 5 min with no response...so waited another 5. When we pulled around the worked was very stressed and irritated. When we asked a question they said their boss is in the parking lot of we want to ask her...I said well she didnt really seem concerned with working today and we would pass. The donuts we ordered were really really small and did not taste anything like the normal donuts. All in it seems like they are under staffed, under trained, and have management issues. We brought our kids as a treat, and drove 20 minutes. It was not a treat, we should have stayed home.

Frequently Asked Questions About Krispy Kreme

What are the regular operating hours for Krispy Kreme in Cleveland?

Krispy Kreme in Cleveland is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.

When is the Krispy Kreme drive-through service available?

The drive-through is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and extended hours until 11:00 PM on Friday and Saturday.