Jimmy John's

3.5
232 reviews

About

Sandwich Restaurant

Location

Jimmy John's
17510 Lorain Ave, Cleveland, OH
44111, United States

Hours

Reviews

3.5
232 reviews
5 stars
106
4 stars
36
3 stars
21
2 stars
15
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for orders, incorrect orders, and poor customer service experiences.

Food Quality

Mixed reviews on food quality, with some praising freshness while others complained about stale bread and incorrect ingredients.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty dining areas and unsanitary food preparation practices.

Staff Friendliness

While some customers appreciated friendly staff, others reported rude behavior and lack of professionalism from employees.
  • AJ
    Al Jenkins
    Dec 5, 2025
    1.0
    Order errored out, charged for the order, they don't care. "call the 800 number, were just a franchise". Lesson learned, app deleted.
  • FR
    Fred Roberts
    Nov 16, 2025
    2.0
    I ordered a to go sandwich. They forgot meat. THE MEAT. Like the central thing on the sandwich. Had to waste time going back to get it remade, which at least they did with no argument. But no refund or extras offered for such a screwup.
  • DM
    David M
    Oct 6, 2025
    1.0
    This place sucks unless you have walrus teeth, the bread is so hard that I feel like I'm pulling teeth with every bite, I'll never visit another jimmy John's ever and I'll tell everyone I know how bad the bread is tough and chewy.
  • RH
    Robert Holloway
    Sep 29, 2025
    3.0
    The young lady that rung my food up start making my sandwich with the same gloves told her I did not want that sandwich to make me another one then another guy making a sandwich seem like he had an attitude do my sandwich together and gave to me without a bag
  • AG
    Aditi Goswami
    Sep 21, 2025
    5.0
    I had a good experience with jimmy John's. Must visit it . Wraps and all are good with customer service.