Dunkin'

3.3
731 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cleveland, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8000 Carnegie Ave, Cleveland, OH
44103, United States

Hours

Reviews

3.3
731 reviews
5 stars
277
4 stars
122
3 stars
87
2 stars
64
1 star
181

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rudeness from staff and long wait times.

Food Quality

Customers frequently reported stale or old food, particularly donuts and sandwiches, leading to dissatisfaction.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items, contributing to frustration.

Cleanliness and Safety

Concerns were raised about unsanitary conditions, including locked bathrooms and lack of proper hygiene practices.

Staff Attitude

While some reviews mentioned friendly staff, many noted a lack of professionalism and care from employees.
  • GD
    Greg Dobies
    Dec 22, 2025
    1.0
    They don’t know how to make the coffee here raunchy and musty at 9 AM
  • AN
    April N.
    Nov 20, 2025
    1.0
    I ordered a double shot of espresso with 6 creamers. The lady at the window said the total was 2.69. I gave her 5.00 and told her to keep 1 dollar for a tip. A tall dark young man came to the window and asked me if he could have a dollar too. I said no, you have to split the tip. I noticed there was no cream in my espresso and told the young man I needed cream. He said I'll have to charge you for that. He said it was 1 dollar. I have him the dollar and he put it in his pocket. I'll never return to this store and I'll let my people know not to go to this store.
  • PS
    Patricia Smith
    Nov 7, 2025
    1.0
    I had great service but this is the 2nd time I got sick after eating at this specific location. I woke up with diarrhea not long after visiting. Last time I had it from both ends. I dont have this issue in willoughby or eastlake locations just this one.
  • TC
    Trina Carrington
    Oct 20, 2025
    1.0
    Every time I get coffee here its old and taste stale.
  • CS
    Cecelia Samuel
    Oct 19, 2025
    5.0
    They are so kind

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' at 8000 Carnegie Ave, Cleveland, OH?

Dunkin' is open daily from 4:30 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.