Dunkin'

3.6
465 reviews
Decked Out Lattes
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Business Details

3255 W 117th St, Cleveland, OH
44111, United States
(216) 772-2111
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cleveland, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3255 W 117th St, Cleveland, OH
44111, United States

Hours

Reviews

3.6
465 reviews
5 stars
218
4 stars
66
3 stars
43
2 stars
35
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers praise friendly service while others report rudeness and poor attitudes.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food/drink preparations.

Food Quality

Several reviews mention burnt or stale food, particularly with bacon and donuts, leading to dissatisfaction.

Speed of Service

While some customers appreciate the quick service, others report long wait times and slow order fulfillment.

Management Issues

Concerns about management practices and employee training were noted, with calls for better oversight and staff training.
  • AS
    Antoine Smith
    3 days ago
    5.0
    The best Dunkin in the world, excellent service
  • PB
    Paul Balukas
    5 days ago
    4.0
    A lot cheaper than Starbucks
  • JJ
    Jeff
    Oct 31, 2025
    5.0
    What an amazing staff at this location, always so friendly and fast!
  • DL
    Denise M Lindsey
    Oct 31, 2025
    1.0
    If I could give no stars I would. I got 2 dozen donuts and I ordered a certain kind of donut for co-workers favorites. I got none of the ones that I ordered. This is the 2nd time in a row that they have done this. I will be finding a different place to go from now on. Manager asked me to bring donuts back for a replacement. I am already at work, and people are already eating donuts. How hard is it to get an order correct?
  • JO
    Jim Overton
    Oct 23, 2025
    1.0
    There serving burnt very burnt Snaking Bacon and the drive thru does not watch what there putting in the bag I was shorted 1 bacon today. But 90 percent of the time they are burnt the bacon so please watch your order they need to stop burning there food and talking care of there customers. This is last chance for me if I keep getting burnt food and short my order I will look for another place to get my breakfast.
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Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Cleveland, OH?

Dunkin' in Cleveland, OH is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.