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Dunkin'

4.0
(648 reviews)

Business Details

4140 Lee Rd, Cleveland, OH
44128, United States
(216) 751-2100
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cleveland, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4140 Lee Rd, Cleveland, OH
44128, United States

Hours

Reviews

4.0
648 reviews
5 stars
335
4 stars
123
3 stars
84
2 stars
39
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from fast and friendly to rude and unprofessional.

Product Consistency

There were complaints about incorrect orders and inconsistent quality of food and drinks, particularly coffee and donuts.

Pricing Issues

Several customers noted higher prices at this location compared to others, leading to dissatisfaction.

Cleanliness and Organization

Some reviews praised the cleanliness and organization of the location, while others pointed out issues with service efficiency.
  • PK
    Pilar Kennedy
    Feb 19, 2026
    1.0
    I went there at around 6pm placed and order, and canceled it because it took too long. I woman cashier told me under no circumstances was i getting my money back and and forcibly with profanities and a lot threats tried to force the canceled order on me. I told all I wanted was my cash back, to which she replied that she would call the police. I was denied my money and food was never taken. So basically I was robbed at dunk donuts by a white female who called me all kinds of names and threatened my life. Please don't go here! They are always rude and always hostile .
  • MM
    Me Mom
    Jan 17, 2026
    1.0
    Gave me tea and the creamer was in clumps, maybe spoiled
  • NB
    N. Bates
    Jan 3, 2026
    1.0
    I came to get a cup of coffee New Years Eve in the early afternoon and they were closed. Understandable. Apparently hours vary by location. However, I came the following Saturday at 1PM and the doors are locked. Only drive through is open. WHY are you not servicing peoppe indoors? This is the second and LAST time I come to this location.
  • DT
    Deborah Thompson
    Dec 16, 2025
    5.0
    Quick accurate service in drive through.
  • EN
    Elizabeth Novotny
    Dec 8, 2025
    2.0
    Cost $4.50 for a bagel with cream cheese… same food, same company different location same city $3.19… service reasonable…otherwise would give it a 1 star…. Kind and remembered napkin!!!

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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