Dunkin'

4.0
641 reviews
Decked Out Lattes
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Business Details

4140 Lee Rd, Cleveland, OH
44128, United States
(216) 751-2100
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cleveland, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4140 Lee Rd, Cleveland, OH
44128, United States

Hours

Reviews

4.0
641 reviews
5 stars
333
4 stars
121
3 stars
84
2 stars
38
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly and efficient staff, while others report rude service and mistakes with orders.

Product Consistency

There are frequent complaints about incorrect orders and inconsistent quality of food and drinks, particularly with donuts and coffee.

Pricing Issues

Customers express dissatisfaction with higher prices compared to other locations, leading to perceptions of overcharging.

Cleanliness and Organization

Some reviews highlight a well-organized and clean environment, while others mention issues with the lobby being closed and unsanitary conditions.

Speed of Service

While many customers appreciate the fast service, others report long wait times and slow service during busy periods.
  • KJ
    Kisha Jefferson
    Nov 15, 2025
    5.0
    Love their coffee and fresh donuts
  • CS
    Catrina Sulkowski
    Oct 10, 2025
    1.0
    No one knew who was doing what job. Placed my order early and wasn't ready. They were out of pumpkin slice. I used my points for a free bakery. Asked for a blueberry muffin instead and asked for butter. I didn't walk in with my debit card as I was just picking up. They said they have to charge me for butter. I dont get charged on the app when I use my points for bakery. So now I'm on my way to work without butter for my breakfast. Which they didn't even warm up my muffin. Just tossed in a bag. Highly disappointed as a new customer to this location.
  • AF
    Autumn Franklin
    Oct 5, 2025
    2.0
    I ordered a variety of dozen donuts and a macchiato. Macchiato was good and the service was great. Can't say the same about the donuts because I specifically asked for a variety of donuts, you'd think that'll mean 12 donuts so two of each flavor and I asked for a pumpkin spice donut and I didn't even get that donut nor a variety. It was like 4/5 of the same bland donut and 1 of all the good flavors. Extremely disappointed and I didn't realize until I walked all the way home, I take accountability for not checking beforehand but still very unfortunate.
  • TG
    T Gilbert
    Oct 4, 2025
    5.0
    Favorite Dunkin, everything’s always fresh. Customer service is always amazing!!
  • AF
    Adriana Fant
    Sep 9, 2025
    5.0
    the employees here are so nice!! i would recommend this dunkin over any other one. they remembered my order after i came there once, it made my day!
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Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' at 4140 Lee Rd, Cleveland, OH?

Dunkin' at 4140 Lee Rd, Cleveland, OH is open daily from 5:00 AM to 8:00 PM.

What type of food and drinks can I expect at this Dunkin' location?

You can enjoy espresso, coffee, breakfast sandwiches, donuts, tea, and special holiday beverages like the Cookie Butter Cloud Latte and Peppermint Mocha at this Dunkin'.