Brand Certified
Dunkin'
2.8(212 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
Cleveland Hopkins Int'L Airport, Cleveland, OH
44135, United States
Certified by Dunkin' • Feb 22, 2026
(216) 267-1124
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Cleveland, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
2.8
212 reviews
5 stars
66
4 stars
24
3 stars
17
2 stars
15
1 star
90
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unhelpful staff, with many experiences highlighting long wait times and incorrect orders.
Food Quality
Several reviews mentioned stale or poorly prepared food items, with complaints about incorrect orders and food not being fresh.
Staffing Issues
Many customers noted that the location is often understaffed, leading to slow service and frustration among patrons.
Mixed Experiences
While some customers praised individual staff members for their friendliness and service, these positive experiences were overshadowed by the overall negative feedback.
- AGAbel GedamuFeb 11, 20261.0Took my order and payment on the kiosk even though they were "closed". Supposed to be 24/7, but if you're there late night, don't expect anyone to help you. Never got my order, or my refund. Emailed customer service and never heard back.
- MBMatas BlotJan 19, 20261.0How does it take 30min to make a sandwich without a line
- SSSydney SargentJan 18, 20261.0If I could give 0 stars I would. We visited around 12:15pm on January 18th and the workers were so ignorant and did not know what they were doing. I waited 20 minutes for my order only for it to be screwed up completely. I was missing a whole $5 meal deal. My coffee was the completely wrong flavor and when I mentioned it and asked for what I ordered they told my fiance that I ordered that and he was just trying to get an extra coffee. They didn't know how to make the two coolattas I ordered. Thank god they were for my kids and anything makes kids happy. This place is in desperate need of new employees ASAP. I will not return.
- KSkenna sargentJan 18, 20261.0horrible experience did not make my drink right, charged me for 2 hash browns when i ordered one the employees were rude when i asked for them to fix my drink 0/10 experience
- DLDesmond LimDec 26, 20255.0I got served by a hard working young african american lady at 6pm. She was so polite and made my pumpkin caramel iced coffee taste the best so shout out to her. 13/10 would recommend based on my experience after tonight.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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