Dunkin'

2.8
204 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cleveland, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
Cleveland Hopkins Int'L Airport, Cleveland, OH
44135, United States

Hours

Reviews

2.8
204 reviews
5 stars
64
4 stars
24
3 stars
17
2 stars
15
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with many employees described as rude, unprofessional, and inattentive.

Staff Attitude

Several customers reported negative experiences due to staff attitudes, with many describing employees as having a bad demeanor or being unhelpful.

Food Quality

Customers frequently complained about stale or incorrect food orders, with some mentioning that items were cold or not prepared as requested.

Wait Times

Many reviews noted excessively long wait times for service, often leading to frustration among customers.

Inconsistency

The quality of service and food varied significantly depending on the time of day and staff on duty, leading to inconsistent customer experiences.
  • KD
    Ke Dariel
    Dec 27, 2025
    1.0
    The night worker gotta get fired from his position never likes doing his job always a attitude and lets people wait 10-20 minutes before even checking the counter
  • DL
    Desmond Lim
    Dec 26, 2025
    5.0
    I got served by a hard working young african american lady at 6pm. She was so polite and made my pumpkin caramel iced coffee taste the best so shout out to her. 13/10 would recommend based on my experience after tonight.
  • LM
    Laurian Mare
    Dec 24, 2025
    1.0
    Food was stale and not fresh with food missing from what I ordered,the guy was not friendly
  • SF
    Sebastian Farr
    Dec 20, 2025
    1.0
    The cashier working night shift at 10:30 12/20 was being very rude to me, the lady that ordered before us, and my GF that went up to grab another thing to order. I dont expect much being the only food open at the airport but there is no reason for someone to interrupt every customer, being pushy and getting attitude for absolutely no reason. The only thing that was good food wise was the bacon, my food was mushed into the bad together as well.
  • BM
    Benjamin Martin
    Dec 14, 2025
    1.0
    Awful service. It took 30+ minutes. Employee couldn't have been more unfriendly/unhelpful. I understand working in an airport fast food environment, but its a service business.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at Cleveland Hopkins International Airport?

Dunkin' at Cleveland Hopkins International Airport is open 24 hours a day, seven days a week.

Where is this Dunkin' location situated?

This Dunkin' is located inside Cleveland Hopkins International Airport in Cleveland, Ohio, at postal code 44135.