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Dunkin'

4.0
(862 reviews)

Business Details

16204 Lorain Ave, Cleveland, OH
44111, United States
(216) 812-3865
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Cleveland, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
16204 Lorain Ave, Cleveland, OH
44111, United States

Hours

Reviews

4.0
862 reviews
5 stars
460
4 stars
185
3 stars
80
2 stars
47
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise the friendly staff, others report rude behavior and poor service.

Product Quality

Many customers express dissatisfaction with the quality of food and drinks, citing stale donuts, incorrect orders, and poorly made beverages.

Cleanliness

There are complaints about cleanliness, particularly regarding the bathrooms and food preparation areas.

Speed and Efficiency

Some customers appreciate the quick service and efficiency, especially during busy times, while others report issues with order accuracy.
  • JL
    Jewel Lemley
    2 days ago
    1.0
    GO TO ANY DUNKIN BUT THIS ONE!!! DO NOT GO HERE!!! LOUD/RATCHED/CUSSING AT CUSTOMERS IN FRONT OF CHILDREN!!! Would give 0 stars if I could. Went to pick up my child behind the building and treat them out to a donut on a Friday. Instead was met by an employee at my vehicle threatening to tow, when she was told multiple times I’m coming inside to purchase and sit down. She was at my door before I could even unbuckle myself. After informing her I won’t be entering now due to her being rude and harassment, other employees decided to call me out my name through the drive thru, in front of other customers and all. Mind you, the ones in the drive thru weren’t involved, nothing was said to them, they opened the window & started cussing. I have a video of the 3rd interaction they had with me on my way out, flipping me off calling me all kinds of names and threatening me in front of my children. I’ll never go back there, people that act like DEFINITELY give off spit in food energy.
  • NG
    Nancy Greene
    Feb 5, 2026
    4.0
    Great location. Prices are a bit up though unfortunately!
  • BK
    Bob Kurtz
    Jan 19, 2026
    5.0
    Great stop
  • WZ
    Wally Zeeman
    Jan 1, 2026
    5.0
    This location is the best. Fresh doughnuts all the time. Dunkalatte delicious. Staff is so nice.
  • ZC
    Zuheydy Cardona
    Dec 20, 2025
    1.0
    A business with employees who clearly didn't want to work, closing an hour early, and the employees hiding when we tried to order through the drive-thru. I wonder how they allow people like that to work there with such terrible customer service. Now I understand why it was empty. The manager should check the sales figures for the night and clean house, firing these employees and hiring people who actually want to work and need the job.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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