Chipotle Mexican Grill

2.2
259 reviews
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About

Mexican Restaurant
Chipotle Steelyard R is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3530 Steelyard Dr, Cleveland, OH
44109, United States

Hours

Reviews

2.2
259 reviews
5 stars
53
4 stars
21
3 stars
12
2 stars
12
1 star
161

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted rude and unprofessional staff, with reports of employees being distracted and unhelpful during busy times.

Food Quality

Customers frequently complained about food quality, including stale chips, poorly cooked rice, and incorrect orders.

Cleanliness

The restaurant was often described as dirty, with unclean tables and a general lack of hygiene reported by multiple customers.

Operational Problems

Many customers noted that the location frequently ran out of menu items and closed earlier than advertised, leading to frustration.

Mixed Experiences

While some customers praised the food and service, the majority of reviews reflected dissatisfaction, indicating a significant inconsistency in customer experiences.
  • NL
    Nakia Lee
    Nov 16, 2025
    1.0
    No customer service the young lady that was supposed to be serving me was leaning on the work station on social media and once she was finished than she ask me may I help you after I stood there for like 2 to 3 minutes when just was done on Tik Tok. Then get to the register the cashier didn't greet me with a smile or hello like look she didn't want to be there will not be going back there this was the steelyard location just sad
  • AP
    Angela Perison
    Nov 6, 2025
    4.0
    I would say this is the best Chiplote I'm Cleveland so far. The staff is friendly and helpful. Service with a smile
  • BG
    Bethany Gealy
    Nov 2, 2025
    2.0
    They were out of everything i wanted but still charged me the same. Service was rude, confused, disorganized. The atmosphere was chaotic and messy. No napkins available.
  • CC
    Catherine
    Nov 1, 2025
    1.0
    so unprofessional
  • SK
    Super K
    Oct 30, 2025
    2.0
    Chipotle use to be good t h ey changed their recipe im always unhappy I dont shop there anymore

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill at Steelyard R offer?

Chipotle Mexican Grill at Steelyard R serves Mexican cuisine, with customizable burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours for Chipotle Mexican Grill at Steelyard R?

Chipotle is open daily from 10:45 AM to 10:00 PM.