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Brand Certified

Chipotle Mexican Grill

2.2
(278 reviews)

About

Mexican Restaurant
Chipotle Steelyard R is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3530 Steelyard Dr, Cleveland, OH
44109, United States

Hours

Reviews

2.2
278 reviews
5 stars
60
4 stars
22
3 stars
13
2 stars
13
1 star
170

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude employees, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about stale chips, undercooked rice, and missing ingredients.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and a lack of basic supplies like napkins.

Staff Attitude

Several customers noted unprofessional behavior from staff, including personal conversations and lack of engagement with customers.

Operational Problems

Customers experienced issues with the restaurant's hours, including being closed early and running out of menu items.
  • BE
    bmx elliott
    Feb 8, 2026
    1.0
    Looked at us like we had 2 heads and 6 noses, but they stacked our bowls and burritos Hella
  • TH
    Thomas Huffman
    Feb 5, 2026
    1.0
    If I could give zero stars I would . Shouldn't have to deal with employees having attitudes when orderer your food . Sloppy, dirty & pathetic.
  • ML
    Mariana Lowe
    Feb 4, 2026
    1.0
    I was picking up 2 drinks in the drive through window, had several employees look dead at me and keep going. I attempted to call the store to be met with an AI. Once someone did approach us, our drinks were not even ready, and we had to wait even longer for someone to put the drink in the cup after I got a notification that they were ready. It took 20 minutes to get the drinks, no apology, and the chatbot is completely useless. I will not be going back
  • MA
    matthew allen
    Jan 31, 2026
    1.0
    It's in the steelyard, what do you expect?
  • JJ
    Jimmy
    Jan 19, 2026
    2.0
    Multiple times in a row this location has messed up my families orders. Last time I was given someone else's order. Today I wasn't given any of our drinks or chips (we did an online order and drive thru pickup)

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill at Steelyard R offer?

Chipotle Mexican Grill at Steelyard R serves Mexican cuisine, with customizable burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours for Chipotle Mexican Grill at Steelyard R?

Chipotle is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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