Business Details
About
Mexican Restaurant
Chipotle Steelyard R is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.3
270 reviews
5 stars
60
4 stars
21
3 stars
13
2 stars
12
1 star
164
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, with many noting a lack of customer service and attention.
Food Quality
The food quality was inconsistent, with several complaints about stale chips, poorly prepared rice, and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with unclean tables and a general lack of hygiene noted by multiple customers.
Operational Issues
Many reviews mentioned that the location frequently ran out of menu items and had issues with their advertised hours, often closing early.
- PLPamm LeeDec 21, 20255.0Kam is an excellent employee he was so nice I always have bad experiences here but Kam made this experience he is a great asset....he was so kind ❤️
- JBJim BlackDec 21, 20251.0Don’t want to give this dump a star Waiting on my order and watched after a female told me they were about to bag my online order that was not ready when the app told me it was. Then watched another female eat behind the counter while the other female bagged my order and left it on the food prep counter, she then began to clean up the area while my bag still sat for another 10 minutes until the one that was done eating decided to hand my bag Childish and almost racial attitude from disgruntled and probably hungover workers is not a healthy environment to choose from anymore Just will not eat high priced garbage and pay with my hard earned money and time
- MHMeena HalimDec 17, 20251.0Worst chipotle in town 🤮🤮🤮🤮🤮
- JGJacob GallaugherDec 12, 20251.0Sat at drive thru 12 minutes before anyone even came to window. 4 employees looked right at me. I could see my food on the shelf. Got home and half the order was wrong and missing. No utensils either. Just go to literally any other location. This one doesn't deserve to remain open. Everyone in this location is rude and on their phones.
- RRRitaDec 3, 20255.0The food was delicious. I live the Chimchure (spelling) it is amazing! They have this one young lady though at the steelyard chipotle who is always so sour looking. Not sure if she realizes or cares that she is in the service industry. Each time we have been she has the same look of I don't want to be here, and I don't care who knows it. Lol smh
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Steelyard R offer?
Chipotle Mexican Grill at Steelyard R serves Mexican cuisine, with customizable burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill at Steelyard R?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Cleveland?
The restaurant is located at 3530 Steelyard Dr, Cleveland, OH 44109.
How can I place an order for pickup or delivery from Chipotle Mexican Grill at Steelyard R?
You can order online through Chipotle's official website or app using the links: https://order.chipotle.com/ or https://chipotle.app.link/Carne-Apple.
Does Chipotle Mexican Grill offer any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
How does Chipotle ensure the quality and sourcing of its ingredients?
Chipotle uses responsibly sourced, wholesome ingredients from farms that follow humane and sustainable practices, avoiding artificial colors, flavors, or preservatives.
Can I contact Chipotle Mexican Grill at Steelyard R via email?
Yes, you can reach them at OH.4720.Steelyard@chipotle.com for inquiries.
What nearby stores can I visit when going to Chipotle at Steelyard R?
Nearby stores include Ross Dress for Less, Hibbett, Best Buy, and Famous Footwear, allowing you to combine dining with shopping trips.
Are there any coffee shops near Chipotle Steelyard R where I can grab a drink before or after my meal?
Yes, Starbucks is nearby, perfect for grabbing a coffee or smoothie to complement your visit to Chipotle.
What other dining options are available near Chipotle Mexican Grill at Steelyard R?
Nearby dining options include IHOP for breakfast and brunch, Guthrie’s for chicken, and Pizza Hut Express for pizza, offering variety around your meal at Chipotle.