Business Details
About
Mexican Restaurant
Chipotle Steelyard R is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.2
259 reviews
5 stars
53
4 stars
21
3 stars
12
2 stars
12
1 star
161
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted rude and unprofessional staff, with reports of employees being distracted and unhelpful during busy times.
Food Quality
Customers frequently complained about food quality, including stale chips, poorly cooked rice, and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with unclean tables and a general lack of hygiene reported by multiple customers.
Operational Problems
Many customers noted that the location frequently ran out of menu items and closed earlier than advertised, leading to frustration.
Mixed Experiences
While some customers praised the food and service, the majority of reviews reflected dissatisfaction, indicating a significant inconsistency in customer experiences.
- NLNakia LeeNov 16, 20251.0No customer service the young lady that was supposed to be serving me was leaning on the work station on social media and once she was finished than she ask me may I help you after I stood there for like 2 to 3 minutes when just was done on Tik Tok. Then get to the register the cashier didn't greet me with a smile or hello like look she didn't want to be there will not be going back there this was the steelyard location just sad
- APAngela PerisonNov 6, 20254.0I would say this is the best Chiplote I'm Cleveland so far. The staff is friendly and helpful. Service with a smile
- BGBethany GealyNov 2, 20252.0They were out of everything i wanted but still charged me the same. Service was rude, confused, disorganized. The atmosphere was chaotic and messy. No napkins available.
- CCCatherineNov 1, 20251.0so unprofessional
- SKSuper KOct 30, 20252.0Chipotle use to be good t h ey changed their recipe im always unhappy I dont shop there anymore
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Steelyard R offer?
Chipotle Mexican Grill at Steelyard R serves Mexican cuisine, with customizable burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill at Steelyard R?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Cleveland?
The restaurant is located at 3530 Steelyard Dr, Cleveland, OH 44109.
How can I place an order for pickup or delivery from Chipotle Mexican Grill at Steelyard R?
You can order online through Chipotle's official website or app using the links: https://order.chipotle.com/ or https://chipotle.app.link/Carne-Apple.
Does Chipotle Mexican Grill offer any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
How does Chipotle ensure the quality and sourcing of its ingredients?
Chipotle uses responsibly sourced, wholesome ingredients from farms that follow humane and sustainable practices, avoiding artificial colors, flavors, or preservatives.
Can I contact Chipotle Mexican Grill at Steelyard R via email?
Yes, you can reach them at OH.4720.Steelyard@chipotle.com for inquiries.
What nearby stores can I visit when going to Chipotle at Steelyard R?
Nearby stores include Ross Dress for Less, Hibbett, Best Buy, and Famous Footwear, allowing you to combine dining with shopping trips.
Are there any coffee shops near Chipotle Steelyard R where I can grab a drink before or after my meal?
Yes, Starbucks is nearby, perfect for grabbing a coffee or smoothie to complement your visit to Chipotle.
What other dining options are available near Chipotle Mexican Grill at Steelyard R?
Nearby dining options include IHOP for breakfast and brunch, Guthrie’s for chicken, and Pizza Hut Express for pizza, offering variety around your meal at Chipotle.