Brand Certified
Chipotle Mexican Grill
2.2(278 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
3530 Steelyard Dr, Cleveland, OH
44109, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(216) 480-2250
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/oh/cleveland/3530-steelyard-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4720
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Steelyard R is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
2.2
278 reviews
5 stars
60
4 stars
22
3 stars
13
2 stars
13
1 star
170
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude employees, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about stale chips, undercooked rice, and missing ingredients.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and a lack of basic supplies like napkins.
Staff Attitude
Several customers noted unprofessional behavior from staff, including personal conversations and lack of engagement with customers.
Operational Problems
Customers experienced issues with the restaurant's hours, including being closed early and running out of menu items.
- BEbmx elliottFeb 8, 20261.0Looked at us like we had 2 heads and 6 noses, but they stacked our bowls and burritos Hella
- THThomas HuffmanFeb 5, 20261.0If I could give zero stars I would . Shouldn't have to deal with employees having attitudes when orderer your food . Sloppy, dirty & pathetic.
- MLMariana LoweFeb 4, 20261.0I was picking up 2 drinks in the drive through window, had several employees look dead at me and keep going. I attempted to call the store to be met with an AI. Once someone did approach us, our drinks were not even ready, and we had to wait even longer for someone to put the drink in the cup after I got a notification that they were ready. It took 20 minutes to get the drinks, no apology, and the chatbot is completely useless. I will not be going back
- MAmatthew allenJan 31, 20261.0It's in the steelyard, what do you expect?
- JJJimmyJan 19, 20262.0Multiple times in a row this location has messed up my families orders. Last time I was given someone else's order. Today I wasn't given any of our drinks or chips (we did an online order and drive thru pickup)
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Steelyard R offer?
Chipotle Mexican Grill at Steelyard R serves Mexican cuisine, with customizable burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours for Chipotle Mexican Grill at Steelyard R?
Chipotle is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Cleveland?
The restaurant is located at 3530 Steelyard Dr, Cleveland, OH 44109.
How can I place an order for pickup or delivery from Chipotle Mexican Grill at Steelyard R?
You can order online through Chipotle's official website or app using the links: https://order.chipotle.com/ or https://chipotle.app.link/Carne-Apple.
Does Chipotle Mexican Grill offer any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
How does Chipotle ensure the quality and sourcing of its ingredients?
Chipotle uses responsibly sourced, wholesome ingredients from farms that follow humane and sustainable practices, avoiding artificial colors, flavors, or preservatives.
Can I contact Chipotle Mexican Grill at Steelyard R via email?
Yes, you can reach them at OH.4720.Steelyard@chipotle.com for inquiries.
What nearby stores can I visit when going to Chipotle at Steelyard R?
Nearby stores include Ross Dress for Less, Hibbett, Best Buy, and Famous Footwear, allowing you to combine dining with shopping trips.
Are there any coffee shops near Chipotle Steelyard R where I can grab a drink before or after my meal?
Yes, Starbucks is nearby, perfect for grabbing a coffee or smoothie to complement your visit to Chipotle.
What other dining options are available near Chipotle Mexican Grill at Steelyard R?
Nearby dining options include IHOP for breakfast and brunch, Guthrie’s for chicken, and Pizza Hut Express for pizza, offering variety around your meal at Chipotle.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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