Chipotle Mexican Grill

Reviews

• LW

  Landon Whalen

  Nov 14, 2025
  1.0
  Place needs help workers are lazy and don’t wanna be there and Cleary can’t read cause they messed up my whole bowl maybe they should try McDonalds instead.
• WM

  Wylette Montgomery

  Nov 10, 2025
  1.0
  Went on my lunch break at around 1230pm on a Monday they were completely out of everything. I had never seen anything like this before people were waking out. You are located in downtown cleveland i would think this wouldn't happen. I would not recommend this place at all don't waist your time. Staff didn't seem like they even cared. Customer service was terrible need better staff
• JE

  Jason Elston

  Nov 5, 2025
  1.0
  Very disappointed, because I couldn't even eat here tonight. I walked in, and I was greeted with "Online orders only". I walked out pissed. I'm not going to go through the trouble of making an online order through their app just to get food from there when I shouldn't have to. If they can't have the management to serve hungry customers during business hours, then they don't need to be open. Period. And that's my honest to God's opinion.
• BH

  Benjamin Hester

  Nov 1, 2025
  2.0
  Walk in at noon. Containers should be full. All of them are mostly empty. Queso has crusted over. Guacamole is brown like it has been there for over a day. The guy that makes my order makes eye contact with me and then walks away for five minutes. Doesn't say anything to me. As he makes my bowl, he actively complains about working to me. Seemed angry at me for being there. Not good service. Not clean.
• AT

  Ayla Thompson

  Oct 24, 2025
  1.0
  I walked into this Chipotle while the team was preparing a large catering order, and the whole situation was handled really poorly. Several customers were already waiting for chicken, but instead of balancing the catering and in-store orders, the staff decided to give everything to the catering order. One female employee kept yelling that there was no chicken, almost like she wanted people to leave instead of waiting. When we said we’d wait, she got visibly annoyed and told us it would take 40 minutes, which made a few people leave. Meanwhile, a worker right behind her was cutting up a ton of chicken, clearly enough to share between both orders. It just didn’t make sense. The lack of teamwork, problem-solving, and customer service was disappointing. Customers in-store shouldn’t have to walk out because a manager and staff can’t split product fairly or communicate better. A little common sense and professionalism would’ve gone a long way here. Now I’m stuck with the rubbery steak. Yuck. It’s not good. They also need more lessons on grill. This location is SO BAD. I’m POSITIVE the five star reviews are fake and paid for because NOBODY likes this location. I work in the area everyone dreads going there… most avoid it all together. A few people would rather go to another location near by. Yall HAVE to do better. There’s not a single teenager working there, a bunch of unhappy, angry, miserable adults that hate their job so they take it out on the paying customers. The worst people I’ve met since being in Cleveland are the people at this Chipotle. If I was the owner I’d shut it down for a month find new workers who actually have happy lives and start fresh. I promise you’ll make more money and get more business with new staff. It’s what everyone is waiting for. The people in the area can’t WAIT for it to be new people in there working.

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