Business Details
About
Mexican Restaurant
Chipotle W 117th is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
1,159 reviews
5 stars
467
4 stars
177
3 stars
116
2 stars
73
1 star
326
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty floors and food preparation areas.
Food Quality
Customers frequently reported issues with undercooked rice and chicken, as well as inconsistent portion sizes.
Service Issues
Many reviews mentioned rude staff, poor customer service, and long wait times, especially during busy hours.
Ingredient Availability
Numerous customers noted that the location often runs out of key ingredients, even well before closing time.
Management Concerns
Several reviews indicated poor management practices, including lack of staff training and inadequate inventory management.
- JEJason ElstonNov 10, 20251.0I couldn't order anything when I walked in because they were "online order only" today. Please get it together, Chipotle!
- NDNoah DavisNov 7, 20251.0This place sucks never going here again the people had attitudes and they open at 10:45 and I came in at 10:50 and the had nothing ready and also said they had no cheese and I seen the cheese bag in the back and the food is nasty the rice wasn’t done and tasted like straight slat and I really think $30 wasn’t worth it and the workers were just playing around in the back on there phones the younger employee just saying never go to this place I rather drive and spend more money on another chipotle the worse experience ever
- MMmNov 2, 20251.0the single most disgusting chipotle i’ve ever been to. there is garbage all over the floor, food containers flipped over, gloves/forks on the ground. the food is never right. the rice is undercooked, they don’t give you the portions you paid for. you’re much better off driving 5 minutes away to the chipotle on detroit avenue and never stepping foot into this abomination.
- SHSamantha HarterNov 2, 20251.0Came in for lunch today, very disappointed. Not so much the food, but management. One girl on the line by herself, about 7 people "cooking" as in three girls doing rice looked like one was a manager, she was on her phone laughing with the other girl. Hispanic lady. Then an African American woman came by the line and said "make sure you're cleaning that off each order" only saying their ethnicity so maybe they could be held accountable for that behavior. Don't be a manager if you are going to micromanage and not help when needed. Props to the girl who was alone.
- OOOBITOOct 31, 20251.0It is Halloween. I went there to buy food for me and my mother. The rice was raw and hardened The food was not cooked properly however I Regret come here to purchase food
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on W 117th specialize in?
Chipotle W 117th specializes in customizable Mexican-style fast-casual food, including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill on W 117th?
Chipotle W 117th is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill on W 117th offer delivery and pickup services?
Yes, this location offers in-store pickup and delivery services.
How can I order food online from Chipotle W 117th?
You can order online via Chipotle's official order website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill W 117th located?
It is located at 11638 Clifton Blvd, Cleveland, OH 44102, USA.
Is Chipotle W 117th welcoming to the LGBTQ community?
Yes, Chipotle W 117th is welcoming to LGBTQ customers.
What nearby hotels can I stay at if I am visiting Chipotle Mexican Grill on W 117th?
Days Inn by Wyndham Cleveland Lakewood is a nearby hotel where you can stay when visiting Chipotle on W 117th.
Are there any nearby beauty salons close to Chipotle on W 117th where I can get a manicure or haircut?
Yes, Pro Nails Spa and Great Clips are nearby beauty salons where you can get nail services and haircuts respectively.
Where can I grab a coffee or a quick bite near Chipotle W 117th?
Starbucks and The Diner on Clifton are nearby places where you can get coffee or casual meals before or after visiting Chipotle.
Are there any banking or ATM facilities near Chipotle Mexican Grill on W 117th?
Yes, you can find KeyBank ATM, LibertyX Bitcoin ATM, Citizens Bank, and The Exchange Network ATM near the Chipotle location for your banking needs.