Chipotle Mexican Grill

Reviews

• MJ

  Marquan Jones

  3 days ago
  5.0
  Can't go wrong with Chipotle!
• AS

  Angel Smith

  Feb 4, 2026
  1.0
  I used to like this location but it is going downhill. The fountain pop machine has been down for weeks, they are always out of items, and the staff is rude. During the dinner rush the lady that runs the register is rude and passive aggressive when you ask questions and one of the other ladies on the line just screams “what else?!” While trying to place an order., like I’m an inconvenience. I have walked out of this location multiple times to go to the Lakewood location because of the service. This store has potential to be great like it used to be… improved customer service and stocked items and drinks would help.
• GS

  Gursharanjit Singh

  Feb 3, 2026
  1.0
  I placed online order for pickup. Email said "Go straight to the pickup shelf to grab your order", I entered the building and tried to grab my order and and staff member came running asking to stop and said no one is allowed near the pickup shelf. Very rude, if this chipotle has a different rule then email should mention or they should have a sign there. Won't recommend to anyone, there are other chipotle in area with much nicer staff. If you are the manager you can track order "LB2-YA6" from today.
• JG

  Jessenia Gomez

  Jan 21, 2026
  1.0
  I had an extremely disappointing experience at this Chipotle, especially with the night shift management. Instead of attempting to de-escalate an unhappy customer situation, the manager completely made things worse. I was embarrassed in front of others, spoken to without any professionalism, and treated with clear hostility. To top it off, my burrito was aggressively thrown into the bag, so much so that the aluminum foil was crushed and folded. At that point, I couldn’t even enjoy my food. As someone who has experience being around the restaurant industry, this behavior is unacceptable. Proper customer service, de-escalation skills, and basic professionalism should be standard, especially from a manager who is supposed to set the example for the rest of the staff. Unfortunately, this is not a one-time issue. The night manager consistently has a bad attitude every time I’ve visited, and the lack of leadership shows. The rest of the staff appeared disengaged and unconcerned, which reflects poorly on the business as a whole. This location seriously needs proper management training, customer service coaching, and accountability. Experiences like this are damaging to your brand and drive customers away. Very disappointed!
• KB

  Kevin Bodman

  Dec 23, 2025
  1.0
  Been to this location 3 separate occasions All three times they where out of food.

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