Business Details
About
Restaurant
Location
Reviews
4.1
199 reviews
5 stars
130
4 stars
23
3 stars
11
2 stars
8
1 star
27
What are people saying?
AI-generated from recent customer reviews
Food Quality
The pho is generally praised for its flavor and generous portions, but some customers found it lacking in taste or authenticity, with mixed reviews on the quality of ingredients.
Service Issues
There are numerous complaints about poor service, including incorrect orders, long wait times, and unprofessional staff behavior.
Convenience Fees
Many customers expressed frustration over the mandatory 18% convenience fee for ordering, which they felt was excessive and not clearly communicated.
Cleanliness
While some reviews noted a clean atmosphere, there were also reports of unsanitary conditions, particularly regarding the bathrooms.
Customer Experience
Overall customer experiences vary widely, with some enjoying the food and atmosphere while others reported feeling disrespected or racially profiled.
- KHkylah hughley1 day ago1.0the food is good but service is always so slow. I always have to get up and ask for the check even the first time we went when there was only one other party in the whole place. today was my last day trying to patronize it. today would have been my fourth time dining with BTP but they wouldnt let me sit because I was alone? I have never been to this restaurant by myself so I didnt know this was a practice of theirs but I was very shocked that they let me just walk out rather than allowing me to sit down and order food as a solo diner.
- KEKirsten Eickert5 days ago3.0Beware the vegan pho broth. It was inedible for me because of how both salty and sweet it was. I was so disappointed after tasting but it was takeout so nothing to do. All other toppings were perfect and everything else - service, price, ambience was great. They were so nice and the takeout order was super fast! Next time I’ll make better choices and order the beef broth.
- MRMarcus RileyJan 3, 20265.0Soup dumplings and pho were PHOnomenal. and they kept the wine a flowing. Staff was a little confused at times but otherwise 10/10.
- MRMadeline RieterJan 1, 20264.0I like this new pho spot! My one complaint is that I don’t feel they give much meat in the soup for the price. The two times I’ve been here both bowls of soup have about four pieces of meat. Otherwise chill spot with tasty broth.
- EPerin pestaDec 22, 20251.0The server took our order wrong, some of the food had no taste. When asked to have it made correct they just took the wrong meat out of the bowl and served it back with the correct meat. You can hear the cook/manager yelling from the kitchen because we ask for it to be remade, Never got our appetizers. Asked for a pop to begin with and I didn't get that till mid meal. The best part of the experience was the Boba tea, and that's saying a lot!
Frequently Asked Questions About Build The Pho
What is the address of Build The Pho?
Build The Pho is located at 11440 Euclid Avenue, Cleveland, OH 44106, USA.
What type of cuisine does Build The Pho serve?
Build The Pho serves Vietnamese cuisine.
What is the contact phone number for Build The Pho?
You can contact Build The Pho by phone at +1 216-999-7090.
How can I contact Build The Pho via email?
You can email Build The Pho at buildthepho@gmail.com.
Does Build The Pho have an official website?
Yes, their website is https://www.buildthephocle.com.
In which time zone is Build The Pho located?
Build The Pho is in the America/New_York time zone.
Are there dessert places near Build The Pho?
Yes, The Sweet Spot is a nearby dessert place offering ice cream and donuts, perfect for a sweet treat after your meal at Build The Pho.
What other dining options are near Build The Pho?
Nearby restaurants include Chapati Indian Grill for Indian cuisine and Inchin's Bamboo Garden offering Indo-Chinese dishes, giving you a variety of dining choices around Build The Pho.
Where can I park near Build The Pho?
You can find parking at Metropolis and Parking Lot S-78 - Triangle Garage nearby, providing convenient options when visiting Build The Pho.
Are there any notable attractions close to Build The Pho?
The Cleveland Museum of Art is close by, offering a great cultural experience before or after dining at Build The Pho.