Mixed reviews on food quality; some praised the pho and freshness, while others found it lacking in flavor and authenticity.
Service Issues
Service experiences varied widely, with some customers highlighting excellent service, while others reported rude staff and poor handling of complaints.
Ordering System
Customers expressed frustration with the mandatory QR code ordering system and the associated 18% convenience fee, which many found unreasonable.
Atmosphere
The restaurant's ambiance received positive remarks for cleanliness and decor, though some noted issues with noise and seating arrangements.
Portion Sizes
Portion sizes were generally praised as generous, but some customers felt the pho servings were reduced or not satisfying.
NZ
N Z
2 days ago
1.0
Be aware!! They will charge your card tips and fee without permission. I am placing a stop payment
They don’t even check on you!
Very disappointed because I had good experience before.
DH
Devin Harry
Nov 15, 2025
5.0
Food was amazing. Was instantly sat down. Food came out within 10 minutes. And it warms up good the next day even !
YY
y_canggih
Nov 10, 2025
5.0
The pho portion is quite generous, and the broth is flavorful with high-quality meats and vegetables. I also thoroughly enjoyed the pork rice. The establishment maintains a high standard of cleanliness, including the restrooms; please inquire with the staff for the access code. The staff members are exceptionally friendly and accommodating, particularly Kelvin. They were especially helpful and kind when I visited with my young children, making this a truly family-friendly restaurant with a pleasant atmosphere and delectable cuisine.
JJ
Julie
Oct 28, 2025
1.0
It's Chinese making Vietnamese food, taste is off. They also are doing wrong way and stingy on the side of vegetables and herbs making the pho is not pho. Soup tastes on the light side.
DJ
D J.S
Oct 19, 2025
5.0
Soooo good! The grilled chicken is a must try, it is so flavorful and has a smoky grilled taste. The pho bowl portion is huge so it can be divided for later.
Build The Pho is located at 11440 Euclid Avenue, Cleveland, OH 44106, USA.
What type of cuisine does Build The Pho serve?
Build The Pho serves Vietnamese cuisine.
What is the contact phone number for Build The Pho?
You can contact Build The Pho by phone at +1 216-999-7090.
How can I contact Build The Pho via email?
You can email Build The Pho at buildthepho@gmail.com.
Does Build The Pho have an official website?
Yes, their website is https://www.buildthephocle.com.
In which time zone is Build The Pho located?
Build The Pho is in the America/New_York time zone.
Are there dessert places near Build The Pho?
Yes, The Sweet Spot is a nearby dessert place offering ice cream and donuts, perfect for a sweet treat after your meal at Build The Pho.
What other dining options are near Build The Pho?
Nearby restaurants include Chapati Indian Grill for Indian cuisine and Inchin's Bamboo Garden offering Indo-Chinese dishes, giving you a variety of dining choices around Build The Pho.
Where can I park near Build The Pho?
You can find parking at Metropolis and Parking Lot S-78 - Triangle Garage nearby, providing convenient options when visiting Build The Pho.
Are there any notable attractions close to Build The Pho?
The Cleveland Museum of Art is close by, offering a great cultural experience before or after dining at Build The Pho.