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Build The Pho

4.1
(203 reviews)

Business Details

11440 Euclid Avenue, Cleveland, OH
44106, United States
(216) 999-7090
https://www.buildthephocle.com

About

Restaurant

Location

Build The Pho
11440 Euclid Avenue, Cleveland, OH
44106, United States

Reviews

4.1
203 reviews
5 stars
134
4 stars
23
3 stars
11
2 stars
8
1 star
27

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers praised the pho for its flavorful broth and generous portions, though some noted inconsistencies in taste and quality.

Service Issues

Several reviews highlighted slow service and problems with order accuracy, leading to customer frustration.

Pricing Concerns

Customers expressed dissatisfaction with the mandatory 18% convenience fee and perceived high prices for the portion sizes.

Cleanliness and Atmosphere

The restaurant was generally noted for its cleanliness and pleasant atmosphere, although some customers reported issues with the bathrooms.

Staff Attitude

Mixed feedback on staff friendliness; while some praised the service, others reported rude or unhelpful interactions.
  • JN
    Joshua Newton
    Feb 17, 2026
    5.0
    I stopped in to grab some pho today and I’m so glad I did. Best pho I’ve had in my life by a long shot. The broth is amazing, and I decided not to eat it for a bit, and was pleasantly surprised that they packed it in separate containers so it remained very fresh. I also got spring rolls and the basil chicken, which were also excellent. The young lady at the front was very friendly, and my to go order came out quickly. Fantastic place.
  • WH
    wang herun
    Feb 16, 2026
    5.0
    粉很好吃!里面配料分量很大,但是千万!千万!不要点下面的蜜桃乌龙茶!如图二所示4dollar➕就给了一个几毛钱成本的茶包!你把茶包拿走我都不说什么了,太过分了!
  • EE
    Eli
    Feb 15, 2026
    5.0
    Dine here regularly. Amazing food and staff. Highly recommend the Bahn Mi!
  • TN
    Timothy Nguyen
    Feb 10, 2026
    1.0
    Don't eat here, they served me raw food. I asked them if they could cook it a little more, and they refused. I read reviews before coming here; some people said bad things about this place. I still gave them a chance and wanted to try their food, but they were terrible. I just asked if they could cook it a little more, and they said no. I had to yell loudly before a young girl came out to help me reheat it. They served me raw food in this cold weather, with the meat still cold. And on Google there are really beautiful pictures of food, but when I got there and ordered, there was nothing there at all. The food was terrible, tasteless. I ordered two bowls of pho, a cup of hot tea, and a portion of spring rolls, and the bill was over $80. Currently, there's a Nipah disease outbreak affecting all countries, and the WHO is also talking about it on CNN. And yet, they cooked the food for me raw. I asked them very gently to help me reheat and cook it a little more, but the lazy waiter didn't help. This restaurant is very dangerous to eat in. This waiter has no conscience; he wants me to eat raw food. I'm Vietnamese, and this is Vietnamese food. I know whether it's raw or cooked before I put it in my mouth. The beef was still ice-cold when they put it in my bowl of pho.
  • KH
    kylah hughley
    Jan 11, 2026
    1.0
    the food is good but service is always so slow. I always have to get up and ask for the check even the first time we went when there was only one other party in the whole place. today was my last day trying to patronize it. today would have been my fourth time dining with BTP but they wouldnt let me sit because I was alone? I have never been to this restaurant by myself so I didnt know this was a practice of theirs but I was very shocked that they let me just walk out rather than allowing me to sit down and order food as a solo diner.

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