Bruegger's Bagels

Reviews

• SJ

  Suzie Johnson

  1 day ago
  1.0
  The bagels were good even though there were only two bagels to select from. We visited on the morning of March 12th. the Server was incredibly rude. Disrespectful, short on answers, dirty looks. Acted like every customer in line was an inconvenience. The older lady should be fired, based on representation of the company, it was embarrassing for a company. Manager wasn’t helpful either, short on answers, a bit rude. I was shocked on how rude this morning team was. The younger girl was polite. I try to treat everyone with respect and bit my tongue on the severe lack of service here. I went next door to shake shake, amazing customer service. Perhaps take lessons.
• AG

  Anonymous GetF’edStayF’ed

  5 days ago
  1.0
  Tell that woman behind the counter if she yells at me again, I’m gonna come over that counter. Stop treating your customers like shit. Yelling the lines over there get out of my line and get back in that line. You better make a bigger sign with Boulder letters. You lost three customers today with her treating people like that. Based on the reviews, though you’re not gonna change anything or get rid of her so what’s the point right? Happened today 3-7-26
• RD

  Robert Dye

  Feb 22, 2026
  1.0
  Everyone that i interacted with at this store was very rude. A lot of attitude towards all of the customers, everyone that was waiting was talking about how rude the help was. I know you have a captive customer base at the airport but, this is beyond acceptable.
• CC

  Chrissy Conrad

  Feb 15, 2026
  1.0
  I had an extremely bad experience at this place. The manager was very rude and disrespectful. I waited a while for my bagels and when I asked if they had my order the manager said to the worker “what is the problem. She needs to wait”. She was very short when I didn’t have my payment out fast enough. I will not recommend this place to anyone. How dare them treat customers with such disrespect.
• DR

  Doug Russell

  Feb 13, 2026
  1.0
  Love Brueggers but this is absolutely absurd. The only place at the Cleveland airport that created a line with a check-in prior authorization to place an order with the line starting 15 feet away. Watched 4 employees not acknowledging the order line . Waited 12 minutes to place my order and then 10 more minutes to get my simple bagel. We watched at least 16 people get out of line and go next door to Shake Shack and get their food well before we did. Is the owner aware of this setup and how purposely slow and rude this staff is at this location ? Love the bagel but you'll endure the very rude and poor attitude/culture and service that comes with it. Noticed this isn't the first post of this nature. Fly through here routinely and this will be my last and final attempt at what was once one of my favorite bagel stops.

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