Business Details
About
Bagel ShopBreakfast RestaurantCafeCoffee ShopSandwich RestaurantCatererBruegger's Bagels
Bruegger’s bakes up authentic New York style bagels every morning, ready to be topped with our signature made-in-Vermont cream cheese or perfect for a variety of breakfast and deli sandwiches alongside tasty sides of hashbrowns, muffins, sweets, and custom blends of hot and iced coffee. Breakfast & lunch catering is available by ordering online. In a hurry? Order Ahead using the Bruegger’s mobile app.
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
2.6
309 reviews
5 stars
85
4 stars
29
3 stars
22
2 stars
35
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.
Food Quality
While some customers enjoyed the bagels and found them reasonably priced, others reported issues with food preparation and quality.
Management Response
Customers noted a lack of effective management intervention regarding staff behavior, with many feeling that complaints were not adequately addressed.
Efficiency
Several reviews mentioned slow service and disorganization, particularly during busy times, leading to long wait times for orders.
- SSShawn SweeneyJan 5, 20261.0Employees are abrasive and rude. Bruegger’s corporate should be watching what this location in the airport is doing for their brand.
- CGCoraly Márquez GonzálezDec 28, 20251.0Poor customer service from upper management. On 12/28/25 around 4:45 a.m., the general manager and shift supervisor were extremely rude—some of the worst customer service I’ve experienced. That said, the regular employee preparing the sandwiches was kind, patient, and professional, and the bagels were good. If working with customers—especially early in the morning—is an issue, customer service may not be the right role. Passengers deserve respect, and businesses exist because of their customers.
- FAfallen ashDec 24, 20251.0i wish i could give 0 stars. I know no one wants to be working on christmas eve, i don’t want to be at the airport either, but i have never had employees be so mean to me. I tried to order a bagel and was pretty much yelled at for paying and ordering in the wrong order, even though i was the only customer there at the time. employees were snapping at eachother and me and the customers i saw come after me. then the bagel was cold and they rolled their eyes when i asked for a knife? was i supposed to put the cream cheese on with my hands? tossed it in the trash and left bummed out. i work at a cafe too and know it can be tough to deal with people, but i was as kind as i could be and was met with only hostility
- CTCalib ThompsonDec 22, 20252.0I mean, the service carried this place, but when I saw “authentic New York bagels,” I was expecting some eggs made in house at least. It just wasn’t that good. People were polite though.
- JEJ EDec 14, 20255.0Never thought I’d review a Bruegger’s Bagels in an airport, but I just have to. The man who just helped me this morning was so kind and pleasant and one of the most customer service oriented people I have ever met in my life. And it wasn’t just me; he was treating everyone this way. He made my morning so much better than it had been going. What a gem of a person. Thank you to him and the rest of the crew.
Frequently Asked Questions About Bruegger's Bagels
What are the operating hours of Bruegger's Bagels at 5300 Riverside Drive, Cleveland?
Bruegger's Bagels is open daily from 3:30 AM to 6:30 PM.
Does Bruegger's Bagels offer breakfast and lunch options?
Yes, they serve authentic New York style bagels, breakfast and lunch sandwiches, sides, and custom blends of hot and iced coffee.
Can I order catering from Bruegger's Bagels for breakfast or lunch events?
Yes, Bruegger's Bagels offers breakfast and lunch catering which can be ordered online.
Is there an option to order ahead at Bruegger's Bagels?
Yes, customers can use the Bruegger’s mobile app to order ahead for convenience.
What payment methods are accepted at Bruegger's Bagels?
They accept American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, MasterCard, Samsung Pay, and Visa.
Does Bruegger's Bagels provide takeout or dine-in services?
Bruegger's Bagels offers both takeout and dine-in services.
Where is Bruegger's Bagels located within Cleveland Hopkins International Airport?
It is located inside the Main Terminal Food Court at 5300 Riverside Drive, Cleveland, OH 44135.
What nearby airport facilities can help me access Bruegger's Bagels?
You can use Cleveland Airport Taxi Shuttle or access the Terminal C of Cleveland Hopkins International Airport to reach Bruegger's Bagels conveniently.
What other dining options are available near Bruegger's Bagels in the airport?
Nearby dining options include Villa Fresh Italian Kitchen, Auntie Anne's, Chick-fil-A, Cinnabon, Shake Shack, Currito, Dunkin', Potbelly Sandwich Shop, and Jamba Juice.
Are there any airport lounges near Bruegger's Bagels where travelers can relax?
Yes, The Club CLE airport lounge is nearby for travelers seeking a comfortable waiting area.