Business Details
About
Ice Cream ShopCandy StoreBakeryCaterer
Head to our Cleveland ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
21 reviews
5 stars
17
4 stars
1
3 stars0
2 stars
2
1 star
1
- RFrebecca finley3 days ago5.0hard to beat this ice cream!
- JRJules ReeseNov 16, 20252.0I am concerned that the staff seem to be very uninformed as to what "gluten free" actually means - referring to it as "like keto" and believing that all of the ice cream cones "should be gluten free because they dont say that they 'have gluten' in them." There are some places that do offer GF cones, so its always worth an ask, especially when this chain advertises GF products. Fortunately, I know that products containing gluten wont write "gluten" as the ingredient but rather wheat, barely, rye, malt, etc. As the server read the cone box and said the word "wheat" it still didn't seem to click. I then asked if there were two versions of the Ultra Violet, as one sign depicted this flavor being gluten free but the other did not specify. I felt this was a reasonable ask, but the servers seemed to be bewildered. While YES, having Celiac Disease makes it my responsibility to ask these questions, indicate my needs, and ensure I am an informed customer, it is ALSO food service industry workers responsibility (and moreso management) to ensure they are all knowledgeable and well-versed on allergens when serving those with diverse needs. Having Celiac disease makes me feel like a burden at times when asking pertinent questions but receiving stares or feeling like I was stupid for asking makes it even worse. I am also dissatisfied with the portion sizes...$8 for a large cup which is considered a medium portion at most other places and these large cups are more expensive than the actual store pints.
- RRRenee RegalbutoNov 4, 20252.0Came in with my service animal and was immediately berated by the two employees even after I informed them that he is a service animal. Very off brand for Ben and Jerry’s to employ these people.
- KWKeyoni WhiteNov 2, 20255.0So good we went twice in a row! Great variety of flavors, especially those you don’t see in stores. The team was super nice and provided amazing service. I made mention that I was lactose intolerant but wanted a strawberry mango milkshake. The “barista” took extra effort to ensure everything was non dairy or close to it— down to the whip cream. We will definitely become regulars!
- ZBZach BoggsOct 25, 20255.0It's great having another Ben & Jerrys in cleveland and it's great. With quick service and plenty of options they have all of your main staples you find at the grocery store but served at a much nicer temperature. There is also skoop shop exclusive flavors that you will not find at your local grocery stores. You will also find sundaes and drinks. It's a great time. It's also super close to the theaters at playhouse square. I just wish it had more seating there is only 5 table in the place and especially being in dow town cleveland no one wants to stand outside to eat ice cream for half of the year.
Frequently Asked Questions About Ben & Jerry’s
What are the operating hours of Ben & Jerry’s at the Cleveland Playhouse?
Ben & Jerry’s in Cleveland Playhouse is open from 11:00 AM to 10:00 PM on Mondays and Sundays, and from 11:00 AM to 11:00 PM from Tuesday through Saturday.
What kind of ice cream specialties does Ben & Jerry’s Cleveland offer?
They offer euphoric flavors with chunks & swirls, non-dairy options, freshly baked waffle cones, sundaes, shakes, smoothies, hand-packed pints, ice cream cakes, catering services, and pint slices.
Where is Ben & Jerry’s Cleveland located?
It is located inside Cleveland Playhouse, 1422 Euclid Avenue, Suite 1418, Cleveland, OH 44115.
Does Ben & Jerry’s Cleveland provide catering services?
Yes, they provide ice cream catering services including ice cream cakes and mobile catering options.
What types of payment does Ben & Jerry’s Cleveland accept?
They accept debit card and mobile NFC payments. Cash-only and check payments are not required.
Is Ben & Jerry’s Cleveland a family-friendly and inclusive environment?
Yes, they welcome families, LGBTQ individuals, and are a transgender safe space.
What are some nearby restaurants where visitors can dine before or after visiting Ben & Jerry’s Cleveland?
Nearby restaurants include Bricco, an American restaurant, and Cibreo Italian Kitchen, which offers Italian cuisine and a bar, where visitors can enjoy a full meal.
Are there other entertainment venues close to Ben & Jerry’s Cleveland?
Yes, the Cleveland Playhouse and Hana Great Lakes Theater are nearby theaters where visitors can enjoy performances before or after their ice cream visit.
How can nearby businesses support a visit to Ben & Jerry’s Cleveland?
Nearby professional services like Driftwood Catering and Quest Digital are close by, offering event planning or marketing services, which could complement business or social events that include ice cream catering.
Where can I view the menu or learn more about Ben & Jerry’s Cleveland offerings online?
The menu and store information are available at https://www.benjerry.com/cleveland-playhouse-square/menu and https://www.benjerry.com/cleveland-playhouse-square.