Arby's

4.1
1666 reviews
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Business Details

5160 Ridge Rd, Cleveland, OH
44129, United States
(216) 398-0373
http://www.arbys.com/locations/us/oh/cleveland/5160-ridge-rd/store-1300
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5160 Ridge Rd, Cleveland, OH
44129, United States

Hours

Reviews

4.1
1,666 reviews
5 stars
831
4 stars
437
3 stars
212
2 stars
58
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality were mixed, with some praising friendly and efficient staff while others reported rude service and order mistakes.

Food Quality

Food quality varied significantly; some customers enjoyed hot and fresh meals, while others received cold or incorrectly prepared items.

Cleanliness

The restaurant was frequently noted for its cleanliness, contributing positively to the overall dining experience.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.

Speed of Service

Service speed was inconsistent, with some customers experiencing quick service while others faced long wait times.
  • JW
    Jo W.
    5 days ago
    3.0
    Food was hot. Teammember sounded like she didnt wanted to be there. Lobby was closed because was 10:30pm. Cant comment on the inside.
  • DT
    David Trotto
    Dec 13, 2025
    5.0
    Stopped in for lunch. The service and food was good
  • MB
    Melissa Byrge
    Dec 12, 2025
    5.0
    I have to say I was pleasantly surprised stopped in just to grab a quick lunch. Restaurant was very clean. Staff was very friendly and efficient ordered my food. Walked over to get my pop. They were already calling my name. My food was ready. We’ll definitely be stopping again.
  • AN
    ALLHAND NOHYPE
    Dec 6, 2025
    5.0
    deja great customer service
  • AD
    Alex DeJesus
    Dec 2, 2025
    3.0
    Love the Jalapeño poppers. New people there now need to listen and wait til we are done giving the order. 2 pc Chicken tenders is overpriced
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