Brand Certified
Arby's
4.1(1675 reviews)
Certified by Arby's • Feb 22, 2026
Business Details
5160 Ridge Rd, Cleveland, OH
44129, United States
Certified by Arby's • Feb 22, 2026
(216) 398-0373
Certified by Arby's • Feb 22, 2026
http://www.arbys.com/locations/us/oh/cleveland/5160-ridge-rd/store-1300
Certified by Arby's • Feb 22, 2026
About
Certified by Arby's • Feb 22, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Feb 22, 2026
Hours
Certified by Arby's • Feb 22, 2026
Reviews
4.1
1,675 reviews
5 stars
838
4 stars
437
3 stars
213
2 stars
58
1 star
129
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and cold food.
Customer Service
Feedback on staff varied, with some praising friendly service while others noted rudeness and unhelpfulness.
Food Quality
While some customers enjoyed the food, others complained about cold and poorly prepared items.
Cleanliness
Several reviews highlighted the cleanliness of the restaurant, contributing positively to the overall experience.
Service Speed
Customers experienced inconsistent service speed, with some noting quick service while others faced long waits.
- RBRon BalyerFeb 17, 20265.0I like it
- JBJack BowmanFeb 12, 20261.0This is the absolute worst Arby’s anywhere around Cleveland. Don’t worry about calling to speak with a manager because they aren’t helpful either. Called back and spoke with a supposed manager named Elizabeth at 7:48pm 02.12.2026 after I had an order and didn’t receive 3 out of the 4 things I ordered and then was hung up on by the supposed manager after I was simply trying to let them know that this has been a consistent issue when ordering food from there!
- LBLiz BFeb 10, 20263.0Took my order,.. gave me my order but all wrong the order was 12$ over because of the guy in the drive through..over talking us and saying uh uh uh every second it got confusing for all of us ...the food was fresh and delicious the drive through guy .. maybe make him the cook .02/08/2026 4:23pm...also missing cheese cup had to park and go back in and pay for 1 that's was supposed to already be with my order..the cashier charge me set the cheese cup on the counter and started helping drive through for 5 minutes..she could have handed me the cheese cup ..I drove 24 minutes to get here there are no Arby's close to my home so it all kinda sucked.
- SNSteven NedrichJan 20, 20265.0Food was excellent, roast beef was fresh and delicious. Online order was made very quickly.
- JWJo W.Jan 7, 20263.0Food was hot. Teammember sounded like she didnt wanted to be there. Lobby was closed because was 10:30pm. Cant comment on the inside.
Brand Certified Facts from Arby's
Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website