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Arby's

3.8
(1400 reviews)
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Business Details

1421 W 117 St, Cleveland, OH
44107, United States
(216) 226-1556
http://www.arbys.com/locations/us/oh/cleveland/1421-w-117-st/store-530
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1421 W 117 St, Cleveland, OH
44107, United States

Hours

Reviews

3.8
1,400 reviews
5 stars
594
4 stars
334
3 stars
212
2 stars
86
1 star
174

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including cold, stale, and undercooked items.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several customers noted that the restaurant was dirty and poorly maintained, impacting their dining experience.

Staff Attitude

There were multiple mentions of staff being unprofessional and indifferent towards customers.
  • KK
    Kevinator
    Feb 15, 2026
    4.0
    Great roast beef
  • RC
    Rose Costanzo
    Feb 11, 2026
    3.0
    Tried the 7.99 classic roast beef box. The fries were cold. The sandwich was very dry. It should come with cheese like the sliders do. The cobbler was peach terrible. Since when does a drive thru charge 12 cents for ohio tax? If the sign says 7.99 than that's what the customer should pay. Not a good tasty deal.
  • HN
    HeyItsNova (Nova)
    Feb 2, 2026
    1.0
    Oh my goodness this experience was an absolute nightmare. I placed an online order and waited in store. while waiting, i overheard some of the most foul mouthed employees calling out the R-slur as well as other vulgarities. On top of already getting frustrated every time a drive thru order came on they loud screams of "Bro come on!" every time without fail. When i received my food, they forgot my fries. no issue, i go back to the counter and get them only for them to be hard and stale. The potato cakes were hard, crusty, and old as if they've been sitting out for hours. My tenders were near burnt, and my sandwich was cold. The dining room was an absolute mess, condiment station was a wreck too.If the place is this dirty i can only imagine how unsanitary the staff is Never coming back
  • IM
    Ian McGrath
    Jan 31, 2026
    1.0
    Dirty store. My stomach wasn’t right for hours after eating here. Made the rest of my work day awful. Staff acted inconvenienced by having to take an order. Never this Arby’s again.
  • JG
    Justin Glass
    Jan 28, 2026
    2.0
    Ruben wasn't toasted. It makes a big difference.
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Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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