While many customers praised the food for being delicious and well-seasoned, others reported issues with undercooked items and lack of flavor in certain dishes.
Service Issues
Several reviews highlighted poor customer service experiences, including rude staff, long wait times, and incorrect orders.
Cleanliness
The restaurant received mixed feedback on cleanliness, with some customers noting a clean environment while others described it as filthy.
Pricing Concerns
Customers expressed dissatisfaction with portion sizes relative to prices, feeling that they were not getting good value for their money.
YM
Yolanda McAllister
Oct 11, 2025
5.0
My order was ready on time. Temperature was good. The food tasted really good and they had everything that I ordered.
DG
David Gelzer
Aug 26, 2025
5.0
We called the restaurant about Buy one get one quesadilla special we’re told was only for online orders. We attempted to order online but couldn’t get the site to give us the discount. We entered the restaurant in the staff was very helpful in assisting with the online ordering.
EW
Evibes Playlist Whitaker
Aug 21, 2025
5.0
Fish was seasoned perfectly I got a perch fish sandwich with fries I asked for no salt on the fries which there was no salt on the fries so I was pleased that I didn't have any salt on my fries I was kind of skeptical because I seen the other reviews but I was present pleasantly surprised. It would have been nice to have one more piece of fish but it was under $10 so that's fair
KH
kenya harden
Sep 24, 2022
1.0
First time customer, called my order in waited 30 minutes for it only to get there and for them to tell me they don’t take cash. What type of weird, unprofessional business doesn’t take cash I mean come on. So now, as I’m starving I have to order from somewhere else and wait another 30 minutes for food. So much for trying to support a small business thanks a lot
Frequently Asked Questions About John John Seafood W / Soul - Cleveland Heights
What are the regular business hours for John John Seafood W / Soul - Cleveland Heights?
The restaurant is open Tuesday to Thursday from 11:00 AM to 9:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and closed on Sunday and Monday.
Does John John Seafood W / Soul - Cleveland Heights offer delivery services?
Yes, delivery services are available from Tuesday to Saturday during business hours.
Can I pick up my order in-store?
Yes, in-store pickup is offered at this location.
What are the takeout hours for this restaurant?
Takeout is available Tuesday to Thursday from 11:00 AM to 9:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and the restaurant is closed for takeout on Sunday and Monday.
Where is John John Seafood W / Soul - Cleveland Heights located?
It is located at 3108 Mayfield Rd, Cleveland Heights, OH 44118, United States.
What types of cuisine does John John Seafood W / Soul - Cleveland Heights serve?
The restaurant offers a variety of options including seafood, soul food, southern US cuisine, breakfast, brunch, sandwiches, fried chicken, American, and vegetarian dishes.
Where can I view the menu or place an order online?
You can view the menu and place orders online at https://johnjohnseafood.com/menu.
Is there a nearby coffee shop where I can relax before or after dining at John John Seafood?
Yes, Starbucks, a coffee shop and smoothie juice bar, is nearby where you can relax before or after your meal.
Are there any nearby fitness centers close to John John Seafood W / Soul - Cleveland Heights?
Yes, Naturally Gifted Fitness Center, Voltage Training and Fitness Center, and Quality Work Boxing Training are nearby gyms for fitness enthusiasts.
Can I visit any local boutiques or shops after enjoying a meal at John John Seafood?
Absolutely, Blanc Boutique Cleveland and CocoMerci are nearby clothing stores where you can shop after dining.