Business Details
About
Mexican Restaurant
Chipotle Cleveland Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.1
566 reviews
5 stars
203
4 stars
86
3 stars
50
2 stars
34
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times.
Food Quality
Several reviews highlighted issues with food quality, including undercooked rice, stale chips, and incorrect orders.
Cleanliness
Multiple customers noted unsanitary conditions in the restaurant, including dirty floors and lack of stocked items.
Staffing Issues
Frequent mentions of being understaffed, leading to slow service and inadequate food preparation.
Mixed Experiences
While some customers praised the food and service, many others had negative experiences, indicating inconsistency.
- SOSarah O'Leary5 days ago5.0Whoever the girls are working pick up tonight. 01.07.2026 THE BEST BOWL IVE EVER GOTTEN FROM THIS CHIPOTLE!!!👏🏾👏🏾
- TMTyger McClendonDec 17, 20255.0Today I took my nephew to this Chipotle for the first time and the young lady that was back there giving us our portions was so sweet and so patient with him because he did not have the slightest idea what he wanted. He is only 8 years old and the way she spoke to him it was so caring. Asking him about his options when he was pointing his finger and stuff and neither one of us had any idea what he was pointing at and I'm like you must have kids and she said yes and I just had to do a review because she made him feel comfortable figuring out what he wanted his first time coming to Chipotle.
- BBbrandohsDec 8, 20255.0The Food Stood Out Compared To Other Chipotle’s!!! Excellent.
- JBJoselyn BisharaDec 3, 20251.0Dirty and disgusting. I’ve been here several times and workers are on their phones behind the counter. Always out of more than one ingredient. Got my order wrong several times.
- THTaylor HartmanNov 23, 20251.0Hi yall. Please be careful when ordering on uber eats or whatever delivery service you may use. Upon opening my bottled organic lemonade (11/22/25) ordered at 9:22pm.I received it by 9:30pm or so. When I took a sip of my drink I noticed a large white foreign object that over time started to dissolve and break apart. I didn’t finish this obviously because it tasted strange and bitter than their usual bottled lemonade. I have an open ticket with chipotle and uber eats to figure out what is going on. Even after only taking 1 swig I ended up passing out and slept for over 10 hours and I woke up drenched in sweat. I hope this was an isolated incident because I became extremely drowsy and groggy after finishing my burrito bowl (seemingly just fine). 😟😓🫣
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Cleveland Heights offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill on weekdays?
Chipotle Cleveland Heights is open from 10:45 AM to 11:00 PM Monday through Friday.
Is Chipotle Mexican Grill open on weekends?
Yes, the restaurant is open from 10:45 AM to 11:00 PM on both Saturday and Sunday.
Where is Chipotle Mexican Grill located in Cleveland Heights?
It is located at 12401 Cedar Rd, Cleveland Heights, OH 44106, USA.
How can I order food online from Chipotle Cleveland Heights?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
Does Chipotle Mexican Grill have any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
How does Chipotle Cleveland Heights support sustainability and food integrity?
Chipotle sources ingredients from farms practicing humane and sustainable methods, using only 53 real ingredients and avoiding artificial additives.
What nearby places can help me find Chipotle on Cedar Rd?
Nearby landmarks include Fifth Third Bank, Starbucks, and Zoss the Swiss Baker, which can help you locate the restaurant easily.
Are there other dining options near Chipotle Cleveland Heights?
Yes, nearby dining options include Zhug Middle Eastern Restaurant, Vero Pizzeria & Gelato, Nighttown bar and lounge, and Edwins Leadership & Restaurant Institute.
What services near Chipotle might be helpful for customers visiting by car?
Nearby gas stations such as Shell and Sunoco Gas Station are available for refueling, and there are also automotive services like tire shops at Sunoco.