Business Details
About
Mexican Restaurant
Chipotle Cleveland Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.1
559 reviews
5 stars
199
4 stars
85
3 stars
50
2 stars
35
1 star
190
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food being cold, undercooked, or poorly prepared, leading to dissatisfaction.
Service Speed
Many reviews highlighted slow service, with long wait times and poorly managed staff contributing to a frustrating experience.
Customer Service
Numerous complaints were made about rude or unprofessional staff, impacting the overall customer experience negatively.
Ingredient Availability
The location often runs out of key ingredients, leading to incomplete orders and customer frustration.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and unclean food preparation areas.
- THTaylor Hartman1 day ago1.0Hi yall. Please be careful when ordering on uber eats or whatever delivery service you may use. Upon opening my bottled organic lemonade (11/22/25) ordered at 9:22pm.I received it by 9:30pm or so. When I took a sip of my drink I noticed a large white foreign object that over time started to dissolve and break apart. I didn’t finish this obviously because it tasted strange and bitter than their usual bottled lemonade. I have an open ticket with chipotle and uber eats to figure out what is going on. Even after only taking 1 swig I ended up passing out and slept for over 10 hours and I woke up drenched in sweat. I hope this was an isolated incident because I became extremely drowsy and groggy after finishing my burrito bowl (seemingly just fine). 😟😓🫣
- JJJ K (JK)Nov 8, 20251.0My 2nd time eating here, met with same disdainful service quality. Why does everyone serve up big attitude with your food here? My order is simple. Be kind, it’s easy. I don’t need a job, you do.
- BVBraceFace VaehOct 26, 20253.0Chips cold and stale
- JLJessie LiOct 22, 20251.0I always order the same thing, half chicken, half steak, but I just realized they’ve been charging me different prices each time, and the amount doesn’t match what’s shown on the receipt. I’ve been there three times, and I just noticed it today. The receipt shows $11.5, but I pay for $14.15. It’s really disappoint to see this dishonest behavior. I won’t be going back.
- DWdoralee whitakerOct 7, 20251.0This location does not even deserve the one star that I had to hit just to make the review. This isnt my first time actually getting some food delivered from there let alone DoorDash at that location and every single time that area barely put a half a scoop of chicken in my food when I pay for double And today I got two pieces of peppers as my fajitaso and 7 pieces of chicken every time I order from that location because that’s what’s closer to my house I always end up getting a refund Or a replaced free meal clearly, you gotta go in to get your food cause they would’ve never did this if I was there getting my food made
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Cleveland Heights offer?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill on weekdays?
Chipotle Cleveland Heights is open from 10:45 AM to 11:00 PM Monday through Friday.
Is Chipotle Mexican Grill open on weekends?
Yes, the restaurant is open from 10:45 AM to 11:00 PM on both Saturday and Sunday.
Where is Chipotle Mexican Grill located in Cleveland Heights?
It is located at 12401 Cedar Rd, Cleveland Heights, OH 44106, USA.
How can I order food online from Chipotle Cleveland Heights?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
Does Chipotle Mexican Grill have any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
How does Chipotle Cleveland Heights support sustainability and food integrity?
Chipotle sources ingredients from farms practicing humane and sustainable methods, using only 53 real ingredients and avoiding artificial additives.
What nearby places can help me find Chipotle on Cedar Rd?
Nearby landmarks include Fifth Third Bank, Starbucks, and Zoss the Swiss Baker, which can help you locate the restaurant easily.
Are there other dining options near Chipotle Cleveland Heights?
Yes, nearby dining options include Zhug Middle Eastern Restaurant, Vero Pizzeria & Gelato, Nighttown bar and lounge, and Edwins Leadership & Restaurant Institute.
What services near Chipotle might be helpful for customers visiting by car?
Nearby gas stations such as Shell and Sunoco Gas Station are available for refueling, and there are also automotive services like tire shops at Sunoco.