Buffalo Wild Wings

Reviews

• SD

  Sarah Delaney

  3 days ago
  1.0
  Awful experience. My DoorDash order was wrong, and when I called the restaurant I was placed on hold for 25 minutes. No one apologized. I was told the order would be remade, but when I arrived with the incorrect food, they hadn’t even started it. I then waited an additional 40 minutes in the lobby. Completely disorganized and disrespectful of customers’ time.
• ER

  Erin Raymond

  3 days ago
  1.0
  1 hr wait for just water despite the other tables we came with being immediately served, another hr to get food just for the food to be lukewarm, mediocre, and you could tell it had been sitting out for a while Waiters didn't even check on us Do not go here
• AA

  Alysha

  Dec 10, 2025
  1.0
  I ordered a delivery order DIRECTLY through the bdubs app on dec 5 2025. Close to $50 20 wings, fries, and a burger… made the order at 6:33 delivery said by 7:45 & I live ~10 mins away.. 8pm I’m still waiting so I call DoorDash who bdubs uses for delivery (again I ordered this on bdubs app). They said driver had been pulled over but would be @ my home in 10 mins… he never shows up. DD makes a replacement order for me & says it will be delivered within 30 mins, at this point it’s been 3 and a half hours since I ordered and would be over 4 once I got the order but I understand this is on DD and not bdubs and at least I’m getting freshly made food… the driver calls me & says BDUBS is REFUSING TO REMAKE THE ORDER. I thought it was a joke until he put me on speaker and I heard them say it. So I call the store and the girl who answers the phone confirmed they REFUSED TO MAKE THE ORDER???? She then hung up on me when I asked to speak to management. DD apologized but said they couldn’t do anything else if they are refusing to make the order. Once again this was ordered on the bdubs app!! My kids and I waited till after 10pm for food that never arrived and not due to anyone other than BDUBS refusing to make the order. They said something about me having to come pick it up which is insane when I paid almost 15$ extra for delivery fees and tip to get delivery along with the fact I was not driving because my car was getting worked on and my husband had taken our oldest son to the Cavs game. By the time they got the SECOND order canceled most places were closed and my kids were starving understandably. I worked in the industry for over a decade so for me to leave a review like this is RARE, in fact this is a first. But I was soooo shocked and disappointed I had to let it be known! I also called their corporate customer service the next day who were less than underwhelming in their response that they’d make a note of the issue. I’ve been a bdubs customer for years literally since I was a kid and would go to the original wing nights. This was a terrible experience!!!!!
• AG

  Abhishek Gole

  Dec 6, 2025
  3.0
  Some of the worst service I've ever seen at a BWW. I've been here 4 times. Everytime I've waited 20-30 min before a waiter acknowledged my presence. I'm not sure if they are understaffed or just don't understand the restaraunt industry. The last time I ordered at the counter for take out. There was no one there for 25 min before I could put an order in. It came out 45 min later incorrect. The food is decent but expect to wait and be ignored.
• ZP

  Zhane Parker

  Dec 1, 2025
  1.0
  Ordered some chicken from there and about a hour later we started getting sick and throwing up so bad. We called the next day and they told us there is nothing they can do about it and that they won’t be offering any compensation. Spoke with the general manager Antonio and he told me that “it’s my problem” and when I told them I will contact corporate he told me “do what you have to do” and hung up. Will never eat from here again and will be calling the health department!

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