Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking professionalism.
Speed of Service
Many customers experienced long wait times for their orders, often exceeding 30 minutes, even with few cars in line.
Food Quality
Feedback indicated inconsistent food quality, with reports of cold or stale food, incorrect orders, and overall dissatisfaction with the meals.
Staff Attitude
Several reviews mentioned that employees appeared disinterested or overwhelmed, leading to a negative dining experience.
Cleanliness
The cleanliness of the restaurant was frequently criticized, with reports of dirty dining areas and unsanitary conditions.
NB
Natasha Brown
5 days ago
2.0
The service here is so bad. We went through the drive through and they were shouting at each other as they were talking to us through the order speaker. They rushed us when taking our order to the point of feeling aggressive and giving my friend so much anxiety she just didn't order anything after being told they didn't have what she originally wanted in a way that seemed very rude like it was somehow her fault they ran out of food. Once we paid they immediately had us pull up away from the window to wait but still very much in the way of the people who were behind us, who got their food first but were blocked in by us now. Which was awkward for us and probably frustrating for them. There was never any attempt at niceties or being polite. Basic manners would go a long way here. Very disappointed.
CK
Cindy Klipfer
Dec 27, 2025
1.0
Drive thru. Never got food ordered. Very rude worker. Talked over me when I tried to order then he shut the speaker off. Tried to call to speak with manager. Phone rang 20 times. No one answered. December 27, 2025.
JW
Joshua Weidel
Dec 27, 2025
2.0
What is the point in opening at 6 am…IF YOU’RE NOT EVEN “READY” at 8 am????
PT
PicKDisUp Transport
Dec 23, 2025
5.0
It was a regular interaction with cashier.
( just there to take your order) I definitely notice a switch in her demeanor once management start motivating the team to stay positive. So awesome to witness for someone who travels through USA and deal with alot of fast food Establishments. GREAT JOB! Food was extra hot and fresh.
TS
Tyree Soles
Dec 4, 2025
1.0
This is hands down the worst Wendy’s I’ve ever been to.
I paid for my order, stood there waiting, and someone else walked off with it because the staff couldn’t be bothered to call out names or check the ticket. When I asked for the food I already paid for, they didn’t remake it, didn’t apologize they kicked me out like I did something wrong. No professionalism, no customer service, no accountability.
The employees act like they’re being forced to work.
Nobody communicates. Nobody cares if you actually get your food. Corporate needs to look into this location because the way they treat paying customers is unreal.
Save your time and money this place is a complete embarrassment to the Wendy’s brand.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's drive-thru at 7200 Hoke Road, Clayton, OH?
Wendy's drive-thru at 7200 Hoke Road operates daily from 6:30 AM to midnight.
Is this Wendy's location at 7200 Hoke Road still open?
Yes, Wendy's at 7200 Hoke Road in Clayton, OH remains open and committed to serving quality food every day.
Does this Wendy's serve breakfast, and what times are available?
Yes, this Wendy's location serves breakfast. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides via the app or website.
What payment methods are accepted at Wendy's on Hoke Road?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
How can I order food online from Wendy's Clayton location?
You can order online via Wendy's official website or mobile app at order.wendys.com or by using the Wendy's app available on the Apple App Store.
How do I contact Wendy's Clayton location for feedback or inquiries?
For feedback, contact Wendy's Customer Care via their website, live chat, or call 888-624-8140. For direct contact, call the Clayton location at (937) 412-2156.
Are there any nearby fast food restaurants close to Wendy's on Hoke Road?
Yes, Taco Bell is a nearby fast food restaurant close to Wendy's, ideal for customers seeking more dining options in the area.
What other local stores can I visit near Wendy's for convenience or shopping?
Tractor Supply Co. is nearby and offers hardware, outdoor gear, and home improvement supplies, great for combining errands with a meal at Wendy's.
Is there a gas station near Wendy's for refueling while visiting?
Shell gas station is close to Wendy's at 7200 Hoke Road, making it convenient to refuel your vehicle before or after your meal.
Does Wendy's Clayton location support dine-in and delivery options?
Yes, Wendy's at this location offers dine-in, drive-thru, and delivery services where available, ensuring flexible ways to enjoy their meals.