Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Customers praised the deliciousness of the pizza and subs, but there were multiple complaints about burnt or improperly prepared items.
Service Issues
Several reviews highlighted poor service experiences, including long wait times, rude staff, and incorrect orders.
Management Response
While some customers appreciated the efforts of managers to resolve issues, others reported unprofessional behavior and lack of accountability.
Ordering Experience
Customers expressed frustration with the new ordering system and call center, leading to complications and delays in receiving their orders.
Cleanliness and Atmosphere
Many customers noted the cleanliness of the restaurant and friendly staff, contributing to a positive dining experience.
DR
Denise Robinson
Nov 5, 2025
5.0
Delicious ordered the chicken bacon ranch on point! My husband loves the Big Don. We will be regulars.
KF
K F
Oct 7, 2025
5.0
Fantastic!
DG
Deborah Gillian
Oct 7, 2025
1.0
What has happened ? I ordered for dinner , got it home & the pizza was cut like someone was angry while cutting it .We had slices that were smaller than a breadstick ! And speaking of breads ticks ours were almost burnt .I usually will call in & ask for a manager but I was honestly in shock because this location has always been top notch for myself & my family .I think at this point we will be on a Donatos break .
AH
amamda hare
Sep 30, 2025
5.0
We had a busy day and we didn't order until late. And it was definitely worth waiting on it was amazing.
RE
Rhonda E
Sep 6, 2025
5.0
Kudos to the manager. I ordered 3 large pizzas to pick up last night, a splurge for my family, once we got home we discovered the order wasn't right. My veggy pizza was replaced. One quick phone call and the manager fixed it, and sent the correct pizza to my home. I've always enjoyed donato's. I think it's the best in town. Thank you!