Jimmy John's

Reviews

• JH

  Joseph Horowitz

  Dec 28, 2025
  1.0
  Did not deliver food even though they claimed. Did not knock on door with delivery. Would not give a refund. Essentially stole $20 from me. Manager Kimberly was a complete jerk on the phone. Called back to discuss and they threatened to report to cops for harrassment. Totally unprofessional. NEVER GO HERE!
• BB

  Billy Beck

  Oct 24, 2025
  2.0
  Ordered delivery. Entire order was wrong. Freaky fast cause they only use half the ingredients. 2 stars instead of 1, cause dining in at least gets my order correct. Don’t expect anyone too friendly or nice though.
• BS

  Bridget Schweizer

  Aug 15, 2025
  1.0
  I pre-ordered catering on 8/5/25 to pick up at 10:30am on 8/6 for a staff meeting. I arrived at the store at 10:40am, nobody was in the store, door was locked and order was not ready. I waited for a 10 more minutes to see if anyone would unlock the door, no luck. To avoid being late to this meeting, I had to leave. I get a call at around 2pm that day asking me if I was going to pick up the order and that it was ready at 11 (not possible considering I waited outside of the store until almost 11). I explained the situation with the employee on the phone and they then informed me that their manager called off and didn't tell anyone and that there wasn't anyone in to open the store. I kindly asked for a refund for the sandwiches that I didn't get and, at that point, had been sitting out for hours. I was told that a manager would be in contact with me ASAP to issue that refund. It's now 8/15, I have called the store 4 times and was only able to speak with an employee 2 out of those 4 times, emailed customer service and called customer service. All I have received is a vague email from a generic 'J J Red Bank" gmail email address asking for information and the cost of the order but still haven't received a response or resolution. This is truly some of the worst customer service I have experienced in a long time. If the franchise owner sees this, I would love to talk with you and would greatly appreciate my $88.65 refunded back to my card.
• MQ

  maire quinn

  Feb 8, 2024
  5.0
  just wanted to leave some kind words for amanda, she helped me so much with my dads order after there was a small mishap, she made it right quickly and so politely! give her a raise :) also the food was fresh and delicious!