Wendy's

3.2
1355 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
11898 Chase Plz, Cincinnati, OH
45240, United States

Hours

Reviews

3.2
1,355 reviews
5 stars
354
4 stars
312
3 stars
230
2 stars
118
1 star
341

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous customers reported unsanitary conditions, including dirty floors, sticky tables, and poor hygiene practices by staff.

Food Quality

Many reviews highlighted issues with food being cold, stale, or improperly prepared, leading to dissatisfaction.

Service Speed

Customers frequently complained about slow service, long wait times in the drive-thru, and orders being forgotten or incorrect.

Staff Attitude

Several reviews mentioned rude or unhelpful staff, with some customers feeling dismissed or treated poorly.

Management Issues

There were complaints about poor management practices, including staff being untrained and a lack of accountability for service failures.
  • SL
    Sarah Lipp
    Nov 6, 2025
    1.0
    Paid with apple pay. Cashier kept my phone. They tried to give me a kids meal bag with no food only a toy. When I did receive the food, it was all wrong. Once I got home and realized they still had my phone, I went back up there. Walked in to see them standing there playing with my phone. I complained for them to just act like none of it was a big deal.
  • BW
    Brittany Whittaker
    Nov 2, 2025
    1.0
    The people were nice but food was horrible. It was cold and not worth it. This location needs to be closed. Can barely tell if there open anyway.
  • KR
    King Ry
    Nov 1, 2025
    1.0
    Everytime I come to this location they disappoint me and over charge me go to any other Wendy’s if you want decent humans and food
  • MB
    Mark Bean
    Oct 30, 2025
    2.0
    I give this two stars instead of 1 only because when I actually got my correct food, it was hot and tasted good. I waited 17 minutes at the drive thru window until 2 cars in front of me pulled up and I was still sitting there with no one answering the kiosk. Finally I pulled around when there was no one between me and the window. I got up to the window and they asked me what I ordered, and I told them that I didn't order.Because no one asked me what I wanted. Then they took my order at the window. I ordered a bacon cheeseburger combo plain with only cheese and bacon, large with fries, and a lemonade, and I was trying to order a six piece nugget, but she cut me off and told me what my total was. I told her I wasn't finished ordering.And gave her the rest of my order for a six piece nugget with ranch, and then told her that was it. She took my card and then handed me the lemonade.And I waited at the window for another couple of minutes while they got my food ready. When they handed me my food, I sat in the drive through window and took everything out to make sure it was all right.And the baconator was not plain so I sent that back and they finally came back out with the correct food. In total, I wasted thirty five minutes at this restaurant. Management and staff need more training and supervision to ensure that they are doing their job on night shift. It was not busy. There was no one in dine-in and only 3 cars in DT.
  • RW
    Reed Water
    Oct 25, 2025
    1.0
    On Oct 24 2025 , I witnessed a traumatic event involving someone else’s food. I was inside waiting on a DoorDash and saw one of the Wendy’s employees drop food on floor. I’m assuming the woman wearing a blue collar shirt was the manger; because she was upset with the employee that he dropped the food. With slight hesitation she picked up the food, And place the food back in the oil. I couldn’t believe my eyes because you would think they would value the safety of the customers. I would no longer come to this Wendy’s or recommended anyone either . I feel like this woman should be talked to about the mistake she made. No one should have to see that; The fact of the matter is I can’t unsee it . My kids have eaten here before. To the People Please be cautious on where you eat! Reed w.

Frequently Asked Questions About Wendy's

Is 621 Winton Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.