Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported unsanitary conditions, including dirty floors, sticky tables, and poor hygiene practices by staff.
Food Quality
Many reviews highlighted issues with food being cold, stale, or improperly prepared, leading to dissatisfaction.
Service Speed
Customers frequently complained about slow service, long wait times in the drive-thru, and orders being forgotten or incorrect.
Staff Attitude
Several reviews mentioned rude or unhelpful staff, with some customers feeling dismissed or treated poorly.
Management Issues
There were complaints about poor management practices, including staff being untrained and a lack of accountability for service failures.
SL
Sarah Lipp
Nov 6, 2025
1.0
Paid with apple pay. Cashier kept my phone. They tried to give me a kids meal bag with no food only a toy. When I did receive the food, it was all wrong. Once I got home and realized they still had my phone, I went back up there. Walked in to see them standing there playing with my phone. I complained for them to just act like none of it was a big deal.
BW
Brittany Whittaker
Nov 2, 2025
1.0
The people were nice but food was horrible. It was cold and not worth it. This location needs to be closed. Can barely tell if there open anyway.
KR
King Ry
Nov 1, 2025
1.0
Everytime I come to this location they disappoint me and over charge me go to any other Wendy’s if you want decent humans and food
MB
Mark Bean
Oct 30, 2025
2.0
I give this two stars instead of 1 only because when I actually got my correct food, it was hot and tasted good.
I waited 17 minutes at the drive thru window until 2 cars in front of me pulled up and I was still sitting there with no one answering the kiosk. Finally I pulled around when there was no one between me and the window.
I got up to the window and they asked me what I ordered, and I told them that I didn't order.Because no one asked me what I wanted. Then they took my order at the window. I ordered a bacon cheeseburger combo plain with only cheese and bacon, large with fries, and a lemonade, and I was trying to order a six piece nugget, but she cut me off and told me what my total was. I told her I wasn't finished ordering.And gave her the rest of my order for a six piece nugget with ranch, and then told her that was it.
She took my card and then handed me the lemonade.And I waited at the window for another couple of minutes while they got my food ready.
When they handed me my food, I sat in the drive through window and took everything out to make sure it was all right.And the baconator was not plain so I sent that back and they finally came back out with the correct food.
In total, I wasted thirty five minutes at this restaurant. Management and staff need more training and supervision to ensure that they are doing their job on night shift. It was not busy. There was no one in dine-in and only 3 cars in DT.
RW
Reed Water
Oct 25, 2025
1.0
On Oct 24 2025 , I witnessed a traumatic event involving someone else’s food. I was inside waiting on a DoorDash and saw one of the Wendy’s employees drop food on floor. I’m assuming the woman wearing a blue collar shirt was the manger; because she was upset with the employee that he dropped the food. With slight hesitation she picked up the food, And place the food back in the oil. I couldn’t believe my eyes because you would think they would value the safety of the customers. I would no longer come to this Wendy’s or recommended anyone either . I feel like this woman should be talked to about the mistake she made. No one should have to see that; The fact of the matter is I can’t unsee it . My kids have eaten here before. To the People Please be cautious on where you eat!
Reed w.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Cincinnati, OH?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Cincinnati, OH into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (513) 208-9009.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 621 Winton Wendy’s serve breakfast?
Yes, this Wendy’s location in Cincinnati, OH serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's 11898 Chase Plz location?
The drive-through at Wendy's 11898 Chase Plz in Cincinnati is open Monday to Saturday from 6:30 AM to 1:00 AM, and on Sunday from 8:00 AM to 1:00 AM.
Does Wendy's at 11898 Chase Plz serve breakfast?
Yes, this Wendy's location serves breakfast. You can order breakfast combos, sandwiches, coffee, and sides via their app or website.
Can I get delivery or takeout from Wendy's at 11898 Chase Plz?
Yes, Wendy's offers delivery and takeout services at this location. You can order online through their app or website.
What payment options are accepted at Wendy's 11898 Chase Plz?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
How can I contact Wendy's at 11898 Chase Plz for questions or feedback?
You can call the location directly at (513) 208-9009 or provide feedback via their Customer Care team through the website or customer satisfaction survey.
Where can I find the menu and nutritional information for Wendy's 11898 Chase Plz?
Menu prices and nutrition/allergen information are available on Wendy's official menu website and mobile app, with detailed info on each item.
Are there any other fast food restaurants near Wendy's at 11898 Chase Plz?
Yes, nearby fast food options include Taco Bell and KFC, providing additional choices for quick meals in the area.
Is there a hotel near Wendy's at 11898 Chase Plz where I can stay?
Quality Inn & Suites Cincinnati I-275 is a nearby hotel where customers can stay when visiting the Wendy's location.
Where can I get automotive services near Wendy's at 11898 Chase Plz?
Nearby automotive services include Tires Plus, Smiley Car Window Tinting, Andrew Mallicoat's Automotive, and Bishop's Auto Care & Tire.
Can Wendy's customers visit nearby convenience or gas stations?
Yes, Speedway gas station and convenience store is close by, which might be convenient for customers needing fuel or snacks before or after their meal.