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Wendy's

3.2
(1362 reviews)

Business Details

11898 Chase Plz, Cincinnati, OH
45240, United States
(513) 208-9009

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Cincinnati, OH we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Cincinnati, OH hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
11898 Chase Plz, Cincinnati, OH
45240, United States

Hours

Reviews

3.2
1,362 reviews
5 stars
354
4 stars
313
3 stars
231
2 stars
120
1 star
344

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and unhelpful staff, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted poor food quality, including cold, stale, or improperly prepared items, with some customers expressing concerns about hygiene.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms, which contributed to a negative dining experience.

Staff Attitude

While some staff were praised for their friendliness, many reviews mentioned rude or indifferent behavior from employees, particularly during busy times.
  • AA
    Alix Agnew
    3 days ago
    2.0
    Doors closed at 7pm. Mobile order gone but money already taken outta my account. Workers giving nasty looks. If you don't like where you work, figure it out or fake it like the rest of us have to.
  • LC
    Leonard Costa
    5 days ago
    1.0
    Ordered a spicy chicken sandwich and a junior bacon. Cheeseburger got a single and a double cheeseburger not even what I ordered. Waited 30 minutes in line. She read it back to me correctly but still did not get the order correct?
  • SP
    Slacking Packing
    Feb 14, 2026
    1.0
    Came here to around 1:30 and the dining room was closed.
  • JD
    JORDAN DODSON
    Jan 8, 2026
    1.0
    Had doors locked and wouldn't come to door at 545pm, no signs stating closed or anything up, wouldn't answer phone call, shitty establishment
  • OH
    Owen Hiatt
    Dec 21, 2025
    1.0
    Waited at the drive through for 20 minutes before getting food. They had no mayo. They had no scorching hot sauce. Then I get home and find out they gave me a spicy chicken sandwich instead of my Asiago chicken sandwich… and this is not the first time getting horrible service. Never, NEVER go here.

Frequently Asked Questions About Wendy's

Is 621 Winton Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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