Wendy's

3.4
1418 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5330 Ridge Ave., Cincinnati, OH
45213, United States

Hours

Reviews

3.4
1,418 reviews
5 stars
480
4 stars
319
3 stars
227
2 stars
139
1 star
253

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times at the drive-thru, often exceeding 15 minutes before even placing an order.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food.

Food Quality

Several customers expressed dissatisfaction with the food quality, mentioning cold or poorly prepared items.

Staff Attitude

While some staff were praised for being friendly, many reviews noted rude or indifferent service from employees.

Cleanliness

Multiple customers pointed out cleanliness issues, including dirty tables and unsanitary conditions in the kitchen.
  • LS
    LYNDSEY SESKEY
    Nov 8, 2025
    5.0
    Didn't mind the wait. Great, warm, filling food for the price. The staff and front were WONDERFUL. Went out of their way to ensure all food was fresh.
  • NN
    Nadia
    Nov 7, 2025
    1.0
    We waited in the drive through for 20 minutes. Shitty service and food overall.
  • BD
    Bob DeKold
    Nov 5, 2025
    3.0
    Third time at a Wendy's in the last year; not inspired to give any location another shot. Waited at the front counter for literally 10 minutes before my order was taken, while they focused solely on taking and filling drive thru orders (7pm on Halloween). Other customers behind me walked out. You can tell the man who took my order didn't want to be there as he was dropping fries and nuggets, bagging orders for drive thru and taking the lobby orders (me and 1 other person who decided to wait in an 18 minute time frame) and looked at me like I was bothering him. I still remained polite, having worked food service myself in past. I was hoping my trip to this location would be an improvement on the horrible experience at both the norwood and hartwell locations in the past. Maybe it's just a brand thing; Wendy's and customer service don't go hand in hand anymore. Save yourself the aggravation and just make the extra minute drive up the street to steak-n-shake.
  • AB
    A B
    Oct 29, 2025
    4.0
    Food was good and fresh, came for breakfast today. Fast service. Only complaint I have is I requested melted white cheese sauce and they gave me cheddar slice. Other than that I would definitely visit this establishment again IF the service is like this
  • DM
    DaT. MIMI
    Oct 17, 2025
    1.0
    they half filled our large fries. we order a spicy chicken sandwich, which comes with mayo, lettuce , tomato etc. this sandwich came with cheese. we also ordered sauces and they said they were out but we only received 50 cent back. i am upset

Frequently Asked Questions About Wendy's

Is 605 Ridge Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.