Wendy's

3.0
1320 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7289 Kenwood Rd., Cincinnati, OH
45236, United States

Hours

Reviews

3.0
1,320 reviews
5 stars
371
4 stars
203
3 stars
209
2 stars
132
1 star
405

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both drive-thru and in-store, with some experiencing waits of over 30 minutes.

Food Quality

Many reviews mentioned cold or poorly prepared food, including cold fries and incorrect orders.

Customer Service

Mixed feedback on customer service; while some employees were praised for being friendly, others were noted for rudeness and lack of attentiveness.

Cleanliness

Some customers appreciated the cleanliness of the restaurant, while others reported unsanitary conditions.

Management Issues

Several reviews criticized management for poor handling of customer complaints and lack of oversight.
  • LG
    Larry Gaskins
    Oct 28, 2025
    5.0
    I eat here almost every morning the staff here is fantastic the breakfast is great also
  • NM
    Nate Meyer
    Oct 20, 2025
    1.0
    I ordered for 3 people. I had to wait to give my order and a wait for our food. I was the only one in the drive thru and 1 car was in the parking lot. SOOO slow. When I pulled up to pay, the manager and an employee were pulling pranks on each other. I asked for straws and was told by the manager they where in the bag as he went right back to ranking his employee. Not only did we not have straws, I also didn't get a spoon for my chilli. So 2.5 hours later when I got home I was able to eat cold Chilli. The manager has no business being in charge. Not worth the risk, stay away.
  • JB
    Jew Bacca
    Oct 16, 2025
    5.0
    This place was clean. The food was decent and hot, and the service was friendly, prompt, and attentive. I would eat here again.
  • AG
    Andrea Garcia-Colyer
    Oct 14, 2025
    3.0
    It was okay. Normally good. Was disappointed in Baconator fries, I thought it had cheese sauce on them not just shredded cheese and three tiny pieces of bacon. For the amount of fries they give should be more toppings. I should've taken a picture.
  • SW
    Sarah Wilde
    Sep 24, 2025
    1.0
    I never leave reviews for fast food but I went there on my lunch break today around 1:30 and it was so terrible I had to say something. I ordered a crispy chicken ranch wrap and a small fry. What I got was a grilled chicken wrap, chicken was cold, dry, and chewy like it had been sitting out for hours. Wrap was falling apart, had to put it back together like 10 times. Barely any ranch. Fries were cold and barely salted. Hoping I don’t feel sick later. So disappointing and a waste of money

Frequently Asked Questions About Wendy's

Is 603 Kenwood Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.