Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and unprofessional behavior.
Order Accuracy
Many customers experienced issues with incorrect orders, leading to frustration and disappointment.
Food Quality
Food quality is inconsistent, with reports of cold, stale, or improperly cooked items, impacting overall satisfaction.
Cleanliness
Some customers noted cleanliness in the restaurant, while others reported unsanitary conditions.
Speed of Service
Service speed is inconsistent, with some customers experiencing quick service while others faced long wait times.
RW
Ryleigh Williams
Jan 3, 2026
5.0
The Pretzel Bacon Pub has truly transformed my life. I was in a deep depression, and in desperation, I went to my local Wendy's, hoping their fresh-never-frozen burgers would cheer me up a little, because their burgers are undeniably one of my favorite foods. I went up to the counter to order my typical Big Dave burger, but then... just then... the teenage girl working there asked me if I wanted to try their newest limited edition burger. I was hesitant because her voice sounded monotone and unenthusiastic. Although I assumed it was simply because she was fatigued because I looked at the digital poster on the wall, and noticed what would soon become the love of my life. This combination is something I couldn't but help adore. I saw the soft, chewy pretzel buns glistening. I thought of the flavorful pretzels I had back in Germany with the creamy bier cheese. I saw the Applewood bacon, and daydreamed about the nostalgic, smokey Applewood bacon my mom would make every Sunday before church back on our farm in Iowa. I would eat the bacon happily while I watched the cows gracefully graze the grass across the field. It was a tradition, and my life has felt dull ever since I moved away from my true home. Then I saw the fresh-never-frozen burger patty. I couldn't help but taste the juicy flavors in my mouth that inevitably makes Big Daves my favorite food. I remember the first time I had a Wendy's burger. I was 12, and we went on vacation to Tennessee to visit the Smokey Mountains, and on the way there, we made a pit-stop to a Wendy's. I admit, I was afraid to try it. There weren't any Wendy's close to where I lived back in Iowa, and I heard so little about the restaurant, so I was unsure as to what to expect. However, my mom was finally able to convince me to just try it. She got me a junior cheese burger, so less food would be wasted if I decided I didn't like it. However, I can't even comprehend that I was ever fearful of trying these fresh-never-frozen burgers. I got this magical spark in my brain. I felt on top of the world with every bite. The flavors melting on my tongue. Ever since then, I have longed to recreate that feeling. But when I saw that digital poster, my mouth began to water. I just knew this burger would be the one. The one to bring back my happiness. The spark in my life. To relieve all those memories aforementioned. I ordered the Pretzel Bacon Pub before the worker could even finish the rest of her required spiel as a cashier. Minutes later I received my meal. I uncovered it from its wrapper. I couldn't begin to fathom what masterpiece I was holding in my hands. I couldn't help but shove the burger in my mouth for my first bite. I couldn't believe it. A sudden tsunami of emotion overcame me. All the memories along with the spark came rushing back with the force of a rapid river. I had never felt this way in my life. In fact, I'd argue that spark was better than the first. My depression lifted instantly. I realized how good I truly had it in life. I couldn't believe the happiness I felt. I hadn't felt that way since I was a child. After this life-changing moment, I went back to the Wendy's every single day for that burger. To maintain the phenomenal life I had built off of these things. However, one day I went into the Wendy's and they're were just... gone. Gone forever. The Cashier told me they were limited time, and there was a good chance I wouldn't see them again. She gave me her condolences as I moped out of the restaurant. I haven't felt an ounce of happiness since. My life has genuinely become unbearable ever since that heart-breaking night. I'm still in disbelief. My grief is immeasurable. I pray every morning before breakfast and every night before bed that Wendy's will bring this beauty back. Then, I came across this petition on Facebook. I finally found the answer to my prayers. I am severely hoping that petition is the real thing, because I'm not sure how much longer I can go without the Pretzel Bacon Pub...
JS
Jacque Slair
Dec 21, 2025
5.0
Any time i have an issue here (which is practically never), its immediately resolved. Always such friendly staff and fire food.
CW
Conner Wilson
Dec 12, 2025
1.0
I recently visited this Wendy’s location and had a very uncomfortable experience. An employee named Kathy was approaching customers — including me — trying to promote and sell her personal handmade crafts and also asking for tips. This behavior felt extremely unprofessional and out of place for a fast-food restaurant.
I expect employees to focus on customer service, not personal sales pitches, and it made the visit awkward and disappointing. I hope management addresses this issue so other customers don’t have the same experience, because it definitely didn’t reflect the standards I’m used to at Wendy’s.
MW
Mike Wazowski
Dec 8, 2025
1.0
Corporate greed shrinkflation strikes again! How's a biggie bag $8?
KT
Kaila Terry
Dec 5, 2025
1.0
“GO HEAD WITH YOUR ORDER” with an attitude is not a professional greeting FYI … Staff needs to do better. Happily went elsewhere.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's located at 8660 Beechmont Ave, Cincinnati, OH?
The drive-through is open daily from 6:30 AM to midnight.
Does this Wendy's location serve breakfast, and what meals are available?
Yes, this Wendy's serves breakfast, lunch, and dinner.
Can I order Wendy's food for delivery near this Cincinnati location?
Yes, delivery is available where offered. Use the Wendy's app or visit order.wendys.com to check delivery availability and place your order.
Is this Wendy's currently open and serving customers?
Yes, this Wendy's location is open and committed to serving quality food via dine-in, drive-thru, and delivery where available.
What payment methods does this Wendy's accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact this Wendy's location for feedback or questions?
You can call (513) 388-0033, or reach Customer Care via live chat on Wendy's Contact page or by calling 888-624-8140.
Where can I find Wendy's menu and pricing for the Cincinnati Beechmont Ave location?
Visit the online menu at https://menu.wendys.com/ for menu items and pricing which may vary slightly by location.
What nearby places can help me navigate or plan a visit to this Wendy's?
Nearby you can find Starbucks for coffee, Target Beechmont Area for shopping, and Ground Hog Mountain park if you want outdoor recreation before or after your meal.
Are there banking or ATM services close to this Wendy's?
Yes, Chase Bank, WesBanco, The Exchange Network, KeyBank, and Coinstar ATM are all nearby for your financial service needs.
What automotive services are near this Wendy's if I need car repairs or maintenance?
Nearby automotive services include Tire Discounters, Beechmont Toyota, Ziebart for auto detailing and window tinting, and Audi Cincinnati East for repairs and parts.